Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

June 25, 2017

really good app easy to setup and feature rich.

Techshop001
United States
7 days using the app
October 19, 2022

The support team is great. I had an issue. They helped me resolve it in less than 24 hours. I am happy with the service.

Ignians Inc.
United States
7 days using the app
Smile.io replied October 20, 2022

We are so glad our team was able to help you out quickly and that you are happy with our service :) It means a lot to us that you took the time to leave a review. If you ever need anything in the future, we are always here to help!

March 14, 2020

We are still new to the app and checking out the features at the free level for our customer. The user interface is simple and easy to use. I look forward to learning more about how this level of service can help us get started with providing our customers with a rewarding shopping experience.

Zinful Pleasures
United States
5 months using the app
Smile.io replied March 20, 2020

Thanks so much for your review! We've sent over an email. Please let us know if we can help with anything! 🙌

June 12, 2016

Very easy, streamlined set-up! Shopify app designers take notice: this is your competition.

Bloc Vote
United States
7 days using the app
April 12, 2022

i am very happy with the service today. i had the $49 plan and when i explain my needs and the feature is too many for me. they explained kindly about i can downgrade my plan to be free! really thankful!

Min's
Canada
7 days using the app
Smile.io replied April 14, 2022

Thank you so much for taking the time to share your thoughts!! Please don't hesitate to reach. out to our team whenever - always happy to help! 💖

May 25, 2021

I used this app to create my vip tiers. So at first i was upset at the pricing, Because yes i'm only starting my business but i still want an amazing rewards program. Thank god the customer service ( Larry) was great and the very easily worked with me to personalize the vip tier memberships with a cheaper and more affordable plan.

BABY TOYS YOU TRUST
United States
7 days using the app
Smile.io replied May 26, 2021

Thanks so much for the 5-star review 🌟 I am glad that Larry was such a great help! Looking forward to seeing your business grow with Smile.

August 10, 2017

Excellent this is very helpful

Gheadphones
Canada
7 days using the app
Edited July 31, 2017

This is APP is V.Cool and Slick with nice service.

..Customers will be happy making points...and am happy if customers are happy : )

Good luck Wishing you all the best.

Kind regards

Moosa Silwadi
www.moosasilwadi.com

Moosa Silwadi
Bahrain
7 days using the app
August 1, 2022

Tech supporter Nicole was amazing and thorough. I have no doubt if I have a problem on my side, they will walk me through what to do. !!!!

White Flower
United States
7 days using the app
Smile.io replied August 1, 2022

It was great chatting with you today! Thanks so much for taking the time to leave a review 😄 Don't hesitate to reach out if you need anything, we are here! - Nicole

February 2, 2023

So far so good! The customer service is very attentive and super helpful if you have any questions installing the app. Shout out to Lisa for helping me figure out the API codes! I'm excited to implement this loyalty program for my customers :)

Jazeena
United States
7 days using the app
Smile.io replied February 2, 2023

It was an absolute pleasure chatting with you today! Thank you so so much for taking the time to leave this review and for your super kind words 💖💛 - Lisa