Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

August 20, 2019

I would like to set up a page explaining the smile program but there is nothing. It doesn't;t have a place for this and no response

jgroasting.com
United States
7 months using the app
Smile.io replied August 21, 2019

Thank you for your feedback! We've sent you an email :)

March 16, 2017

Great way to have your customers engage with your store! I recommend using it to its full capabilities.

Nugbrand Dispensaries
United States
7 days using the app
August 24, 2021

Very well engineered app, all what we were looking for in the loyalty program is available. Integration with our review app also working fine.
Excellent support by Larry and the team!

DodoMarket: Gifts & Flower Delivery Mauritius
Mauritius
7 days using the app
Smile.io replied August 25, 2021

Thank you so much for your amazing review! We're really glad that we could help you to set things up, and looking forward to seeing your business grow! ❤️

August 18, 2017

Better than the other app I tested out and got charged almost $150 for losing money.

Kevencraftrituals
United States
5 months using the app
January 6, 2021

I'm still setting up this app, and got some help on the chat from Larry who did a great job solving some issues. Can't wait to see how it helps with our customer engagement!

MOKOSH
Australia
7 days using the app
Smile.io replied January 6, 2021

Thanks so much for the review 🌟Happy to hear live chat with Larry was helpful! We're excited for your launch and we're here to help you boost customer engagement 🚀

Edited March 15, 2021

It was tough at first, but I was able to get some help to understand the program. Maggie helped me with all my questions.

LK Boutique
United States
5 months using the app
Smile.io replied March 16, 2021

Thanks for the honest review, and we're so happy Maggie was able to get you sorted with all your questions!

May 31, 2016

I tried a few loyalty apps before this and left them because they didn't have the features I wanted. This app has them all. The cost is based on a win-win scenario. Basically, the more subscribers you have, the more your business grows, and the more you pay Sweet Tooth. I'm perfectly fine with that. The support staff is very prompt and helpful. Sweet Tooth also has multiple articles on how to make the most of your loyalty program. All around a fantastic app and I look forward to growing my business with their assistance.

Natural Nutraceuticals
United States
7 days using the app
May 11, 2017

The application is great, but lacking the translation for other language, many customers do not know how to use and have difficulties even the store doing a detailed manual.
If it is possible to change the note then I add 5 stars if the translation is added to other languages, I need the Brazilian Portuguese.

O aplicativo é ótimo, porém falta a tradução para outras linguagem, muitos clientes não sabem usar e tem dificuldades mesmo a loja fazendo um manual detalhado.
Se for possível alterar a nota depois coloco 5 estrelas caso seja acrescentado a tradução para outras línguas, preciso da português brasil.

Poison Dress
Brazil
5 months using the app
June 25, 2017

really good app easy to setup and feature rich.

Techshop001
United States
7 days using the app
October 19, 2022

The support team is great. I had an issue. They helped me resolve it in less than 24 hours. I am happy with the service.

Ignians Inc.
United States
7 days using the app
Smile.io replied October 20, 2022

We are so glad our team was able to help you out quickly and that you are happy with our service :) It means a lot to us that you took the time to leave a review. If you ever need anything in the future, we are always here to help!