Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and customizable features, including a popular rewards program. It integrates well with Shopify and other apps, enhancing customer experience. Despite its reliable performance and proactive support, some merchants are concerned about the cost difference between free and paid plans and desire more customization for branding and email messaging. However, it's valued for boosting customer engagement, conversions, and referrals, and supports both online and in-store customers.

March 9, 2017

Excellent but a little expensive for upgrade plan
Thank yo so much I really Love your app

Orchid Gallery
1 day using the app
April 17, 2016

its kinda little slow in loading popup!

About 1 month using the app
July 13, 2016

Easy to use and enhance my website popularity :)

United Kingdom
1 day using the app
August 22, 2016

great software so far... quick feedback / response to inquires thank you from @keephealthyinc www.keephealthyinc.com

United States
1 day using the app
August 18, 2016

It is an amazing app. Looking forward upgrade the plan

Dr Bake
United States
1 day using the app
Edited October 5, 2016

This is an excellent app. It has helped us grow our client base, and increase retention. We really like it.

United States
1 day using the app
April 15, 2022

Downloaded it yesterday but seems pretty easy to use - doesn't have all the features I want (yet) but customer service has been quite helpful and responsive.

United States
1 day using the app
Smile.io replied April 16, 2022

Thanks for letting us know! We try our best to offer tools that help businesses succeed. We're in the process of developing new things all the time and it's possible you will see what you need soon! We're also very happy to hear that our customer service team was able to help you out 😄

December 4, 2019

Lo recomiendo :) aunque faltan unas funciones pero siguele dando :) mejorando la app y llegaras lejos.

United States
1 day using the app
Smile.io replied December 4, 2019

Thank you for the five-star rating and feedback! We're always working on adding new features and updating existing ones. 😊

Edited October 19, 2020

The app works quite seamlessly, but since language can not be translated, the app is rather useless for international businesses. A true shame, since adding a translation option should not be such a difficult task. Adapting shops to local markets is essential in modern e-commerce, and therefore I can not recommend this app.

Karmameju Skincare
About 1 month using the app
Smile.io replied October 19, 2020

Thank you for your candid review! We really value and appreciate this honest feedback. We've sent an email your way with some additional information.

July 28, 2020

Loving this app so far as do my customers! Had lots of customer join in the first few hours. Brilliant way to offer something back to my customers for their loyalty. Recommend

Lala Kids
United Kingdom
1 day using the app
Smile.io replied July 29, 2020

Thanks so much for your review! ✨
So glad to hear that you're already getting engagement!