Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,578)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through effective rewards and loyalty programs. It features loyalty programs, rewards, referrals, and customization options, enhancing the shopping experience and encouraging repeat business. Merchants appreciate its reliability and the responsive, helpful customer support team that offers personalized assistance.

Edited July 14, 2019

Just getting started with the app, but the onboarding process was very easy. I liked that the step-by-step process asked questions about the type of products we sell, revenue volume, etc., and then provided recommendations for the features of our loyalty program based on my answers. This makes the program more personalized to our store, rather than a "one size fits all" approach.

We are hopeful that our loyalty program helps to increase sales, so we can upgrade our plan in the future!

Zoedella Beach
United States
23 days using the app
Smile.io replied July 15, 2019

Thank you for the five-star review! We love to hear this kind of feedback. 🙂

January 24, 2018

Maggie M. got back to me quickly and her solution worked. Couldn't ask for anything more. Thanks!!!

Cooper Lake Candle Co
United States
23 days using the app
June 3, 2016

It works good if you add some tricks to it :P You can make it better by urself :P

Deluxify
Estonia
23 days using the app
October 29, 2021

Very helpful support. Beginner friendly. Unfortunately doesn't work with the Theme Expanse, yet. Maybe they can fix it.

Delias Whiskyshop GmbH
Germany
23 days using the app
Smile.io replied October 30, 2021

Thanks so much for taking the time to leave us this review! 🙏 We have reached out and hopefully this issue has been since resolved! If not please reach out to us at help@smile.io and we'll help out.

February 9, 2017

No need a month we got 100 members from Sweet Tooth, thanks!!

Maryloustore
United Kingdom
23 days using the app
Edited September 12, 2018

We have not used their app in months live on our site and they're still charging us! Want refunds.

9/11/2018
UPDATE NO REFUND YET!! FOR MONTHS OF SERVICE NOT BEING USED AND HELPED WITH.

9/12/2018

TOTAL refusal to refund or make this right with us. They say they could not find any emails from us so it's our fault. Maggie does not seem to care about the reputation of the app at all and would rather not help us.

They are not trying to work with us at all for an end result. At this point, money would be there only goal and I would not recommend working with them. They are a very pricey app to be this unhelpful.

Angrykittyonline
United States
Almost 2 years using the app
September 11, 2016

Great tool and easy integration..just a shame the more advanced packages are expensive

Box Of Trips
United Kingdom
Over 1 year using the app
August 24, 2016

This is exactly what I was looking for.

Wowwanted
United States
23 days using the app
August 30, 2021

Really easy to use and set up! Fantastic customer service, any questions I have had are answered super fast and very thoroughly. Seamless integrations so far! Love that I can customize it to fit my brand.

QMBeautique
Canada
23 days using the app
Smile.io replied September 2, 2021

That's what we love to hear! 💖
Thank you so much for taking the time to leave us a review and for talking about your experience!

November 8, 2017

Very good customer support. We haven't implemented all the functionality yet but so far the app is very good and customers are signing up for the rewards. We will update our review in a few weeks once we have all the functionality set up.

Shamswear
United States
Over 1 year using the app