Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless integration capabilities. They value its customizable rewards programs, point collection, and VIP tiers, which reportedly boost customer engagement and loyalty. The app's customer service, particularly the live chat feature, is praised for quick and effective support. However, some merchants suggest more affordable pricing tiers or additional features at lower levels. The app is recognized as a reliable tool for increasing conversion rates and expanding customer bases.

November 4, 2021

Too expensive. Does anyone know a cheaper app? Too expensive for a small business. It's just the service they offer does not correlate to the price.

Dr Party
United Kingdom
3 months using the app
Smile.io replied November 4, 2021

Hi there,

Thank you for sharing your honest feedback with us.

Supporting small business is what we love doing the most. So we'd love the opportunity to connect with you and figure out a viable and affordable option to use Smile on your store.

If you could email help@smile.io or jump on our live chat, we'll see what we can do to help :)

January 6, 2016

This is absolutely what I've been looking for. An app like this is without a doubt, at least in my mind, indispensable for any eCommerce shop owner.

Watchn Me Watchn You
United States
3 days using the app
March 13, 2018

Its great! wonderful layout. but they must cut down on the prices.

Bembel
Pakistan
3 days using the app
October 8, 2018

I just added this app today (8 October 2018) so I do not have much experience with the app. That being said, I find it much easier than some I've tried. The instructions are simple and easy to follow. The navigation is easy to follow. In short, the app is intuitive. One issue I have was that I wanted to give my existing customers credit for joining the rewards program and found that I had to do this one by one. It would be nice if there were some kind of bulk editor that could do this in a single step. As I gain more experience with the app, I will return to either upgrade to 5 stars or downgrade to 3 stars. I won't know until I have working experience with it. For now, I can't see why 5 stars would be the next move.

And Above All...YOGA
United States
2 months using the app
November 23, 2021

We've just started using Smile and all of our customers like it so far! It is easy to start up and everyone is so helpful when you message (and quick to reply). So far so good!

The Summer Kitchen
United States
2 months using the app
Smile.io replied November 23, 2021

That's fantastic! So glad to hear your customers are liking Smile so far and it's been easy to set-up 😊Thanks for the review!

May 3, 2017

Absolutely brilliant product, service, pricing system and user experience!

Thought Products
United States
3 days using the app
March 4, 2017

Very user friendly, sets you up so for success

Stevie Rep Mlosefa
United States
3 days using the app
May 11, 2020

Easy to set up and use! Awesome way to reward our customers and promote brand loyalty. Customer service is top notch as well. Highly recommend!

Ceramic Pro Canada
Canada
3 days using the app
Smile.io replied May 11, 2020

Thanks so much for your lovely review 💖 We're so glad to hear that support was able to help!

Edited March 13, 2017

I could make it work now in my settings sections

Fullmodaonline
Ecuador
2 months using the app
April 13, 2017

NOTHING YET JUST INSTALLED.....................................

T S Boutiques
United States
2 months using the app