Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,543)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

July 22, 2022

Joshua from Smile was so friendly, helpful and quick to respond!! I am really enjoying this app the customer service is awesome, love the look and feel plus the navigation is so easy! Definitely recommend.

Kalovy
Canada
About 19 hours using the app
Smile.io replied July 22, 2022

So wonderful chatting today! I really appreciate you taking the time to leave us your feedback! So stoked to hear you are loving the app, if you ever have a question or just want to smile you know where to find us! 😀

Cheers,
Joshua - Smile Team 🧙‍♂️

November 22, 2023

The customer is really great and really friendly.

Sweet Life
United States
15 days using the app
Smile.io replied December 2, 2023

Thank you for your review. We have reached out via email to see if there is anything we can improve on.

Cheers

The Smile Team

October 11, 2016

All going great so far! The interface is very user-friendly.

Pandavita
United Kingdom
About 18 hours using the app
April 7, 2020

Es buena la app, solo que mucha informacion para el cliente no se puede poner en español, no hay forma

HSD Sports Nutrition
Mexico
22 days using the app
Smile.io replied April 7, 2020

Thank you for your review :) We'll sent you over an email to help out!

August 15, 2022

I love SMILE because their customer service is great! Their agent helps me solve the problem of how to set up the join now button via the app. I found it very helpful.

SUNDAY MORNING COFFEE COMPANY
United States
About 17 hours using the app
Smile.io replied August 15, 2022

Thank you so much for taking the time to leave us a review! Glad I was able to get you all sorted asap! 💪 Have a wonderful week, best of luck with everything! ☘️

Cheers,
Joshua - Smile Team 🧙‍♂️

February 22, 2016

Seems like a great app and great concept, but it won't let me edit Anything after it has been set up. Just really frustrating. Assume it is a glitch since all the other reviews are so positive. I'll keep trying.

Fancy Buffalo
United States
20 days using the app
August 2, 2018

Great referral program and I love the huge selection of clothes.

Fashion Ashlyngrey Com
United States
About 17 hours using the app
March 27, 2017

Just Started this program--fingers crossed i did everything right :)

Yourturnkeystore 76
United States
About 17 hours using the app
October 26, 2021

manca la possibilità della traduzione in italiano!!!! Per il resto e una buona app. Ancora non ho avuto il piacere di vederla in funzione ma spero che parti presto

Trigioshop
Italy
20 days using the app
Smile.io replied October 26, 2021

Hi there,

Thanks for sharing your open and honest feedback.

Our translations feature is still relatively new, so we're still learning which languages will provide the most value to our merchants.

While we don't yet officially support Italian, it looks like we've provided you with access to a workaround that would enable you to manually translate some parts of the app.

I've sent a follow-up email to see if we can help any further with this :)

June 23, 2022

I'm so excited about the Smile app! Easy to set up and whenever I had a question, the Smile team (love Tess!) was there to help!

Rustic Blessings
United States
About 16 hours using the app
Smile.io replied June 24, 2022

Thank you for taking the time to leave a review! We are glad you found setup a breeze! 😀 We love Tess too, she is amazing! ✨

Cheers,
Joshua - Smile Team 🧙‍♂️