Reviews (223)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting fulfillment efficiency, especially during peak times like Black Friday. It automates tasks such as carton selection, label printing, and tracking number distribution, and integrates seamlessly with Shopify. Features like auto rules and carrier cost-speed comparisons are particularly valued. The customer support is noted for being responsive, with effective onboarding and ongoing assistance.
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I would recommend Starshipit for the ease of shipping and the support you receive. Millie has been fantastic and has been very quick to respond to all our enquiries. Starshipit has really helped us streamline our processes.
Been using starshipit for 4 years. Seamless no issues at all with Shopify.
We have been using starshipit for a few months now and it has been a major improvement to our last platform.
Support has been fantastic everytime I have had an issue.
There are just some simple functions that could be a bit better like the tagging function but overall our team has been very satisfied.
Hi Team Maple & Wattle, thanks for your review, we're so glad to hear you enjoyed getting setup with the support team! We'll keep working on improving the tagging.
Many thanks,
Team Starshipit
Stay away unless you want the most un-user friendly, clunky shipping app that is filled with lots of errors and problems.
Must of been tested by 5 years before releasing to the public.
- Save login credentials doesn't work
- Try purchase a label from your mobile - no chance
- 3 orders which already was sent but never updated on their software. So 2 customers received another item free - Not their problem though, going to refund me for profit loss because your system doesn't work? don't think so.
- Tablet view is as bad, can't see the full name of shipping title - couple times I have bought express or incorrect parcel because I can't see what I am buying.
Their support talks a big game of onboarding and account manager is BULL!
Hi Apexio, we're sorry to hear about your experience. We tried contacting you but unfortunately had no luck at the time of sign up. We've just launched a dedicated mobile app on iOS and Android, which is the best way to use Starshipit on a tablet too! We'd love a second chance for our onboarding team to show you just how powerful Starshipit can be when setup, including syncing order statuses across platforms. Our support team is always here to help if you need us.
Warm regards,
Team Starshipit
The Starshipit Support member has made unauthorised charges on my account for shipments that should never have been reprocessed, I have explained this in detail to her and asked her to refund me for these charges and she has completely dismissed me saying "No it doesn't double charge you" and I've shown her the proof of being double charged. I have used Starshipit since 2019 for different companies and without a doubt, it is falling into failure in this most recent experience. I used to be able to talk to someone on the phone for all the issues that arise - and my goodness do they arise frequently - but now that's impossible. Sorry to write such a keyboard warrior review, something I loathe people doing, but in the context of them spending my money and creating labels without my consent (on preorders as well that can't yet ship, yet now my customers have been told have shipped - cue me spending ages fixing this)... I have to say something and try and get their attention as the support person is dismissing my request for a refund.
Hi Team Petit Playa, We're sorry for the charge on your account and the support issue you experienced. Your feedback has been noted and shared with our support team. We're glad we could resolve the payment, and we appreciate your understanding. We look forward to continuing our partnership. If you need any further assistance, please contact our support team.
Best regards,
Team Starshipit
Very easy to use and functions perfectly for multiple locations. Support team were great and quick to respond.
I've had a dreadful experience. They asked me for a 5-star review before the software was even set up correctly (It's still not).
Slow response times with customer support, make sure you look at all options before signing up.
Hi Marty, sorry to hear we got the wrong end of the stick when asking for the review at first. We hope the team have been able to help you out further since you left this review and have provided the level of service you expect and we pride ourselves on. Please let us know if there is anything else we can help out with. Sincerely, Team Starshipit
Great app, easy install and support team (Neeraja Janappareddy) has been very efficient and effective. This has saved our business huge amounts of time and time is money, highly recommend for online stores doing larger volumes.
Could not recommend this app enough! It saves countless hours with e-parcel and integrates perfectly with a bit of help from the very supportive team!
Fantastic service from a great team. They totally automated our warehouse process using their very easy to use Ship It app. They've saved us not only time but more importantly improved our customer services to our web customers.