Overall rating
4.2
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, time-saving features, and seamless integration with various platforms and shipping providers. It's praised for handling high volumes of orders, offering customization options, and providing automatic tracking numbers. The app's customer service is noted for its quick response and helpfulness. It has also been beneficial in reducing delivery errors, offering live shipping rates, and boosting sales.

Edited December 20, 2017

We started an online business in October 2017 and StarShipit were selected as our preferred fulfilment program as they have some great features that woould save us heaps of time. The team were available through our set-up process, particularly Neeraja, who walked me through how the system works and talks with Shopify plus Carrier integrations, checkout rates, API set-up and custom tracking page.

These are smart guys with great knowledge and know-how and are always available to assist when I needed them. THIS is service and an excellent one at that!

I would definitely recommend using them and feel free to call them first and ask specific questions about how you want your business to fulfil orders. I guarantee they have solutions.

Happy fulfilling.

Kyri Christodoulou - Operations Director at emperorchampagne.com.au

Emperor Online
Australia
Almost 2 years using the app
July 18, 2017

Imagine this, for a moment… Two toddlers, 3 large crates of parcels, and a slow moving queue at the Post Office - twice a day! Now throw in printing off addresses individually and fulfilling all shipped orders individually too (trying to get more than 8 number and letter combos right in a row as the kids pull at you because they’re bored). This was life before StarShipIT.

Now there’s no more queues at the post office or double handling of data, and all our tracking status comms with customers are automated. Plus, with the new feature where we can brand the tracking pages - the integration with our Shopify store just become even more seamless.

In a nutshell? StarShipIT is a lifesaver.

Arlo And Co
Australia
Over 1 year using the app
September 4, 2017

Great app, easy install and support team (Neeraja Janappareddy) has been very efficient and effective. This has saved our business huge amounts of time and time is money, highly recommend for online stores doing larger volumes.

Rhythm 7
Australia
Over 1 year using the app
February 15, 2021

The customer service is amazing! They help you resolve all your problems. Very patient and very professional! Super good App! :)

Aulieude
Australia
Over 1 year using the app
May 22, 2018

Star Ship It is a good user friendly app with great support.

Viking Liftwear
Australia
Over 1 year using the app
June 15, 2021

Easy to navigate and use, Starshipit has cut my processing time in half! Whenever I have had any issues or questions, the team has answered and assisted me promptly and they have been super friendly.
Thank you!

LittleShoppers
Australia
Over 1 year using the app
October 31, 2017

Since coming over to StarShipIT we cannot imagine life without it!
It saves us literally hours in fulfilling orders everyday.

We initially trialled a similar platform but found it confusing and customer service was lacking. StarShipIT is very user friendly and the customer service is amazing (with regular phone calls from your SSIT account manager almost weekly to ensure everything is good).

I would and have recommended StarShipIT to anyone that is looking at scaling their ecommerce store.

Lean Blend
Australia
Over 1 year using the app
May 12, 2018

Good app and quite helpful for our shop!

Gosport Nz
New Zealand
Over 1 year using the app
February 17, 2020

Anthony at Starshipit helped us onboard and gave us our training session. Looks like a great app and he really explained everything amazingly well and took the time to check and set many of the variables up for us. Great job - thanks Anthony!

The Coffee Company
Australia
Over 1 year using the app
Starshipit replied April 1, 2020

Hi! Thanks so much for the five-star feedback - we really appreciate it. I've passed your glowing report onto Anthony and the rest of our support team - they love to hear good stories from happy customers! All the best with your business!

March 1, 2017

Fantastic App. Works great & fantastic support.

Fight Factory
Australia
Over 1 year using the app