Reviews (207)

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its efficient shipping automation, noting significant time savings and error reduction. It supports multiple couriers and platforms, offers automatic label printing, and provides tracking updates, all customizable to specific business needs. The ability to compare courier options easily is particularly valued for optimizing costs and delivery speeds, enhancing customer satisfaction. Merchants commend the app's reliability and user-friendliness, along with the responsive and helpful support team that facilitates smooth onboarding. Continuous updates ensure the app handles high order volumes effectively, supporting scalable business operations.

May 8, 2018

I would give these guys 10 out of the stars if I could.

I have seen them bringing out more and more features over the years I have been using them, making the app more responsive, faster and easier to use.

If you are looking to automate your workflow you need to have starshipit.

Also the support is second to none, out of all the apps I use on Shopify I use this one multiple times per day.

Before it was a nightmare with spreadsheets and the like, install in now.

Vitamins Co Nz
New Zealand
Almost 4 years using the app
April 10, 2020

This app is amazing! It does what it's suppose to, and makes fulfilment very easy. Also comes with exceptional customer support! Highly recommend.

Ethaircal
New Zealand
Almost 4 years using the app
Starshipit replied May 3, 2020

Hi there - thanks so much for the feedback. We're really glad our product is helping to improve your fulfilment processes. If you do have any problems or questions in the future, please don't hesitate to drop our support team an email at support@starshipit.com. Thanks!

June 23, 2020

I have used Starshipit for a couple of months now and not only does it make the freight process much smoother but it also saves a lot of time with seamless integration of my online orders. Love it and would highly recommend them if you're sending out packages.

The Coffee Store
New Zealand
Over 3 years using the app
Starshipit replied July 5, 2020

Hi there - thanks so much for the review! We're glad you're getting the most out of Starshipit's benefits. Let us know if you need any assistance in the future at support@starshipit.com.

March 20, 2018

Very happy with this app. Flexible and easy to setup, with all of the features you could need. Thanks guys for the assistance in getting it up and running - very helpful.

Pet Chemist
Australia
Over 3 years using the app
May 27, 2020

Super helpful app, been using for a while and it does give a lot support. I will definite give a 5 star recommendation.

Xvape
New Zealand
Over 3 years using the app
Starshipit replied June 17, 2020

Thanks for the review Xvape! We're glad we've been able to help your fulfilment. Let us know if you ever have any problems or questions at support@starshipit.com. Thanks!

February 16, 2017

We highly recommend the Shipit team who offer an amazing product and continue to raise the bar. Our staff particularly value the ability to access chat support while serving if there are minor issues to resolve, and if more technical issues occur you will speak with real people who can offer you real support. Things aren't always smooth sailing in business and it is a huge asset to have good people on your team that can talk through things at your level and stand with you when things are tricky. Star Shipit has been a great solution for us and will make complex shipping logistics feel simple.

Little Earth Nest
Australia
Over 3 years using the app
May 17, 2021

I use this app to integrate with the Royal Mail and couriers. It is extremely adaptable and saves not only hours or admin time but also massively reducing human error issues. Support has been very helpful and it's provided excellent value for money.

Kate's Clothing
United Kingdom
Over 3 years using the app
March 17, 2016

Great app and service!! Would certainly recommend.

Does everything I need;
1. automoratially makes courier labels from order information in Shopify
2. automatically updates customers with their tracking numbers
3. service is amazing

Well don't on an awesome app - saves us so much time and consequently money - and well who doesn't love that!

Cookbook123
Australia
Over 3 years using the app
July 30, 2021

We've been with Starshipit for 3 years now and although the cost may seem a bit 'premium', you'll make that back in time saved over some more 'clunky' apps. We're happy with their service and their support staff are very responsive when you need help.

ScottyMakesStuff
Australia
Over 3 years using the app
February 27, 2022

Starshipit go above and beyond. The customer support is second to none. Albeit integration with various freight providers, checkout rates, rules for multiple location fulfilment, label printing, custom tracking pages or outstanding returns management option. Starshipit have helped us evolve and scale from 1000 consignments per year to over 50,000. There isn’t anything this app can’t do. Having tried various alternatives, this is a one stop shop. Highly recommend to any e-commerce platform striving for automation, efficiency and paramount customer service and communication. Stop looking anywhere else, you’ll never look back.

Labeltopia Pty Ltd
Australia
Over 3 years using the app
Starshipit replied February 27, 2022

Thanks so much for this review! We love hearing the feedback and we'll be sure to pass it on to the team!