Reviews (237)

Overall rating
3.8
Counts per rating level
  • 77% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
March 28, 2017

Excellent.
Super easy to install, configure and for client to use.
ONLY criticism would be that I find the notification of conversation very easy to miss on a desktop without sound - but that's my fault for not having sound.

Seems almost rude to own brand and deprive the developer of well deserved recognition.

Thank you

Tea Palace
United Kingdom
About 2 years using the app
tawk.to replied October 25, 2021

Hi Tea Palace,

Thank you for choosing tawk.to and for sharing your review with the community!

We are happy to know that you find value in our product and find it easy to use.

Our default desktop sound notification has a loud ring that can quickly get your attention when a visitor is ready to chat. You can choose the sound you hear, the volume and the number of times it is repeated.

To learn more click the following links:

1. Enabling Desktop notifications
https://help.tawk.to/article/enabling-desktop-notifications

2. Managing sound settings and desktop notifications
https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications

3. Enabling notifications on Android
https://help.tawk.to/article/enabling-notifications-on-android

4.Enabling sound and badge notifications on iOS
https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

March 17, 2018

Great app. Even the free version works really well. Easy to install and easy to get the hang off. Recommend it - especially for start-ups with limited funds for paid versions.

Amber Grove
Australia
About 2 years using the app
tawk.to replied September 27, 2021

Hi Amber Grove,

Thank you for choosing tawk.to and for giving us a 5-star review!

The tawk.to app will always be free!

Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

October 25, 2016

So far so good!! Love the fact that you can customized the chat window to match your website!!!. Check it out at: https://www.hamopride.com

Hamopride
United States
About 2 years using the app
tawk.to replied December 1, 2021

Hi Hamopride,

Thank you for choosing tawk.to and for sharing your review with the community!

We are happy to know that you love the features of our widget.

Great news! We have just released a major update to our widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.

Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

November 25, 2015

This app is amazing, so easy to use and customize. Well done and thanks to the developers, and thank you for making it completely free.

Macs Boutique
United Kingdom
About 2 years using the app
April 4, 2017

It's free and amazing. I have no complaints.

Nycwink
United States
Almost 2 years using the app
tawk.to replied October 25, 2021

Hi Nycwink,

Thank you for choosing tawk.to and for sharing your review with the community!

The tawk.to app will always be free!

Ultimately, we believe you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

October 11, 2016

Awesome app! It's so informative and addictive! Really love all the stats and watching visitors to our site, the chat function is a lifesaver and has helped boost sales! Come check out www.keepemquiet.com for kids travel (and subscription) gift packs, happy kids = happy travels!

Keepemquiet
United Kingdom
Almost 2 years using the app
tawk.to replied December 1, 2021

Hi Keepemquiet,

Thank you for supporting tawk.to and for recommending us to others!

We are happy to know that our widget helped convert sales for your business.

Our Monitoring feature shows real-time activities of visitors. You can view the navigation activity of visitors with chat history.

If you wish to proactively reach out to your visitors, you can start a chat by selecting a visitor profile in the Monitoring section of the Dashboard. Then simply click the Join button in the chat window to start a chat.

To learn more, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.

Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

January 12, 2018

Love this chat!!!

OPHERTY & CIOCCI
www.ophertyciocci.com
Luxury Vintage, Pre-Loved Fashion

Opherty Ciocci
Italy
Almost 2 years using the app
tawk.to replied October 8, 2021

Hi Opherty Ciocci,

Thank you for choosing tawk.to and for recommending tawk.to to the community!

We are happy to know that you love our product!

If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

September 20, 2016

Great App! Easy to use for both customers and admin side! Thanks! :)

Superdrive Supplements
United States
Almost 2 years using the app
tawk.to replied December 1, 2021

Hi Superdrive Supplements,

Thank you for choosing tawk.to and for sharing your review with the community!

We are happy to know that you love our product and find it easy to use.

We have just released a major update to our chat widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.

Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

March 1, 2018

AMAZING! This is quite a generous app with its standard version offered for FREE. It's easy to use, comes with rich features including an accompanied phone app, and ASTOUNDINGLY provides free 24/7 chat support. I cannot imagine any user giving tawk.to less than 5 stars. If you need a chat solution, I highly recommend this one. Given what tawk.to offers with their free version, you won't be disappointed.

Taylar Leigh Apparel
United States
Over 1 year using the app
tawk.to replied September 27, 2021

Hi Taylar Leigh Apparel,

Thank you for choosing tawk.to and for recommending us to the community!

We appreciate the kind words and we thank you for the continued support of our product.

We thank you for giving great feedback about our customer support team.

We will continue to provide excellent customer support to all our users.

Should you have questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Edited November 17, 2018

Great app, that works well, one that is priced a perfect price point and is easy to set up and integrate into Shopify. The widget customization option really makes this app stand out. If you ever need help the support team is always there.

https://www.kinkytoy.store

Yourturnkeystore 243
Canada
Over 1 year using the app
tawk.to replied December 1, 2021

​Hi Yourturnkeystore 243,

Thank you for choosing tawk.to and for giving us a 5-star review!

We are happy to know that you find great value in using our app.

Great news! We have just released a major update to our widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min