tawk.to Live Chat , 231 reviews

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, customizability, and comprehensive features, including real-time monitoring of website statistics and client chats. They value the ability to delegate chats, convert them into support tickets, and view live visitor reviews. The mobile compatibility is praised for enabling on-the-go customer interaction. The app's analytics provide valuable customer insights, and the support team is known for their responsiveness. Merchants also value the free offering and the ability to retain information after uninstallation.

December 2, 2016

Best live chat app for Shopify. They allow you to use the app for free with all of their features, unlike other apps that limit chats, or make a very obtrusive interface for the customers. This app is amazing! Plus, the new upgrades are awesome. I am looking forward to the long term use of this app.

Leggings Gg
United Kingdom
Over 1 year using the app
tawk.to replied October 25, 2021

Hi Leggings Gg,

Thank you for finding tawk.to to be the best chat app for Shopify!

The tawk.to app will always be free!

We give you unlimited chats, agents, shortcuts, tickets and Knowledge Bases!

We have just released a major update to our widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.

Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

Edited December 20, 2016

Superb App! You can have multiple chat agents for a website and an agent can service multiple websites - beautifully programmed! What's more - you could customise it according to your website's theme, a mobile app from which you can chat with your visitors on the go and plenty of other options. All for free! Highly recommended! Just install it!
www.littleandcurious.co.nz

Little And Curious
New Zealand
Over 1 year using the app
tawk.to replied October 25, 2021

Hi Little And Curious,

Thank you for choosing tawk.to and for recommending us to others!

Our tawk.to app allows agents to answer multiple chats on multiple websites at the same time.

You can also personalize the widget according to your business theme or preference.

We have just released a major update to our widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.

Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

February 27, 2017

Just started and it's soo easy!
Thank you!!

Matronita Care Supply
United States
Over 1 year using the app
tawk.to replied October 25, 2021

Hi Matronita Care Supply,

Thank you for choosing tawk.to and for giving us a 5-star review!

We are happy to know that you find our product easy to use after your first try!

We appreciate the feedback and we thank you for the support.

If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

June 5, 2016

So easy to set up, works fantastically and you simply can't beat free for what is an exceptionally good tool. Try this before considering paying for something else.
Thank you for providing the service tawk.to
www.dexteritybrand.com.au

Dexterity Brand
Australia
Over 1 year using the app
July 21, 2018

Great app used for over a year now, no issues and customer love using it. Despite other reviews it is FREE!

Gift Moments
United Kingdom
Over 1 year using the app
tawk.to replied September 27, 2021

Hi Gift Moments,

Thank you for supporting tawk.to and for sharing your review in the community!

We appreciate the kind words and continued support throughout the years.

Great news! We have just released a major update to our chat widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

June 14, 2017

My customers love this! Talk to me at any time and get advice on products, great app

Best Home Rugs
Australia
Over 1 year using the app
tawk.to replied October 25, 2021

Hi Best Home Rugs,

Thank you for choosing tawk.to and for sharing your review with the community!

We are happy to know that you love our product and find it useful for communicating with your customers.

We appreciate the feedback and thank you for the continued support of our product.

We value your feedback and will continue to provide excellent customer support to all our users.

If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

September 23, 2016

Great app, every business needs this. It has been the difference between booking a Wedding or Proposal or not. Hawaii is very competitive and our clients LOVE the LIVE chat feature.

Hawaii Weddings
United States
Over 1 year using the app
tawk.to replied December 1, 2021

Hi Hawaii Weddings,

Thank you for choosing tawk.to and for recommending us to others!

We are happy to know that your clients love our widget!

Our tawk.to app lets you answer chats via web browser, desktop and mobile apps.

To download the app, visit the links below:

-Windows App: https://www.tawk.to/tawk-to-for-windows/

-Mac App: https://www.tawk.to/download-the-tawk-to-mac-osx/

-iOS app: https://apps.apple.com/app/tawk-to/id907458277

-Android app: https://play.google.com/store/apps/details?id=to.tawk.android

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.

Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

August 17, 2018

Definitely a staple in my Shopify store. Highly recommended!

Go Bloom Glow
Philippines
Over 1 year using the app
tawk.to replied September 27, 2021

Hi Go Bloom Glow,

Thank you for supporting tawk.to and for recommending the app to the community!

Great news! We have just released a major update to our widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update will give a new look to your widget.

Our Widget Cards allow you to personalize the content of your widget. You can add any kind of content to your chat widget, including videos, images and a Knowledge Base search bar. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

December 3, 2017

great app. It has been a big help to www.blackbeltshop.us

Blackbeltshop
United States
Over 1 year using the app
tawk.to replied October 8, 2021

Hi Blackbeltshop,

Thank you for supporting tawk.to and for sharing your review in the community!

We appreciate your feedback and are happy to know that our widget helped your business.

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

February 7, 2018

Would definitely recommend!! Works fantastic and is a great addition to my women's fashion store www.chicboutique.com.au

Www Chicboutique Com Au
Australia
About 1 year using the app