Reviews (239)

Overall rating
3.7
Counts per rating level
  • 77% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
Edited November 17, 2018

Great app, that works well, one that is priced a perfect price point and is easy to set up and integrate into Shopify. The widget customization option really makes this app stand out. If you ever need help the support team is always there.

https://www.kinkytoy.store

Yourturnkeystore 243
Canada
Over 1 year using the app
tawk.to replied December 1, 2021

​Hi Yourturnkeystore 243,

Thank you for choosing tawk.to and for giving us a 5-star review!

We are happy to know that you find great value in using our app.

Great news! We ...

August 26, 2018

Love it love it love it! Can talk to my customers anywhere, on the go and can add agents in future - still for free!

Fabolista
United Kingdom
Over 1 year using the app
tawk.to replied September 27, 2021

Hi Fabolista,

Thank you for choosing tawk.to and for giving us a 5-star review!

We are happy to know that you love our product and that it made it convenient for you to ...

June 3, 2020

An excellent onsite chat tool and the free plan is all we ever needed. The interface is a little messy, but there's lots of options. I wish you could better customize the onscreen icon, but that's minor. Likes: good mobile app, customized notifications, easy to see customer site journey during chat. We moved to Gorgias to bring all channels into a single view, but are considering going back to ...

Breathe in Detroit
United States
Over 1 year using the app
tawk.to replied September 27, 2021

Hi Breathe in Detroit,

Thank you for supporting tawk.to and for sharing your review in the community!

We value your feedback and will continue to improve our UI design.

Great ...

October 23, 2017

Functionality of this app is stunning, especially considering the fact that it's free. You don't just get a chat, but also a bunch of statistics, see your customer's behavior and history on your website, and can ban spammer from your website forever.

https://www.vapepeople.co.uk

Vapepeople
United Kingdom
Over 1 year using the app
tawk.to replied October 8, 2021

Hi Vapepeople,

Thank you for choosing tawk.to and for sharing your review with the community!

Our Monitoring feature shows real-time visitor activities. If your visitor has ...

May 6, 2017

Amazing free app! I was considering this and intercom. The difference was $0/mth to $53/mth, respectively. I spent a few hours going through Intercom and their feature just to make sure if it justify paying $53/mth over something that Tawk is offering free.

Personally, Tawk did an amazing job with their live chat app. I can't express how impress I am with the MacOS and iPhone Apps that comes with ...

Sin Chew Optics
Singapore
Over 1 year using the app
tawk.to replied October 25, 2021

Hi Sin Chew Optics,

Thank you for choosing tawk.to and for giving us a 5-star review!

We are happy to know that you find great value in using our app.

The tawk.to app will ...

December 2, 2016

Best live chat app for Shopify. They allow you to use the app for free with all of their features, unlike other apps that limit chats, or make a very obtrusive interface for the customers. This app is amazing! Plus, the new upgrades are awesome. I am looking forward to the long term use of this app.

Leggings Gg
United Kingdom
Over 1 year using the app
tawk.to replied October 25, 2021

Hi Leggings Gg,

Thank you for finding tawk.to to be the best chat app for Shopify!

The tawk.to app will always be free!

We give you unlimited chats, agents, shortcuts, ...

Edited December 20, 2016

Superb App! You can have multiple chat agents for a website and an agent can service multiple websites - beautifully programmed! What's more - you could customise it according to your website's theme, a mobile app from which you can chat with your visitors on the go and plenty of other options. All for free! Highly recommended! Just install it!
www.littleandcurious.co.nz

Little And Curious
New Zealand
Over 1 year using the app
tawk.to replied October 25, 2021

Hi Little And Curious,

Thank you for choosing tawk.to and for recommending us to others!

Our tawk.to app allows agents to answer multiple chats on multiple websites at the ...

February 27, 2017

Just started and it's soo easy!
Thank you!!

Matronita Care Supply
United States
Over 1 year using the app
tawk.to replied October 25, 2021

Hi Matronita Care Supply,

Thank you for choosing tawk.to and for giving us a 5-star review!

We are happy to know that you find our product easy to use after your first try!

...

June 5, 2016

So easy to set up, works fantastically and you simply can't beat free for what is an exceptionally good tool. Try this before considering paying for something else.
Thank you for providing the service tawk.to
www.dexteritybrand.com.au

Dexterity Brand
Australia
Over 1 year using the app
July 21, 2018

Great app used for over a year now, no issues and customer love using it. Despite other reviews it is FREE!

Gift Moments
United Kingdom
Over 1 year using the app
tawk.to replied September 27, 2021

Hi Gift Moments,

Thank you for supporting tawk.to and for sharing your review in the community!

We appreciate the kind words and continued support throughout the years.

Great ...