tawk.to Live Chat , 230 reviews

Overall rating
4.3
Counts per rating level
  • 80% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 11% of ratings are 1 stars
July 23, 2018

Great app! lots of functionality and easy to install, customize and use
I installed it on our online English learning site, and it worked right out of the box.

Hellix
Israel
Time spent using app: Over 2 years
tawk.to replied September 27, 2021

Hi Hellix,

Thank you for choosing tawk.to and for giving us a 5-star review!

We are happy to know that you love our product and find it easy to install on your English learning website.

Great news! We have just released a major update to our chat widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

July 21, 2018

Great app used for over a year now, no issues and customer love using it. Despite other reviews it is FREE!

Gift Moments
United Kingdom
Time spent using app: Over 2 years
tawk.to replied September 27, 2021

Hi Gift Moments,

Thank you for supporting tawk.to and for sharing your review in the community!

We appreciate the kind words and continued support throughout the years.

Great news! We have just released a major update to our chat widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

July 16, 2018

Great app, this lets us to communicate with our customers straight in our website.

Testikauppa1212
Finland
Time spent using app: 14 days
tawk.to replied September 27, 2021

Hi Testikauppa1212,

Thank you for giving tawk.to a 5-star review!

We are happy to know that you love our product and find it useful in communicating with your customers.

Great news! We have just released a major update to our chat widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Edited June 17, 2018

Great app works as it claims. What set s this app apart is the lower price point and how easy it is to use.

https://www.kinkytoy.shop
https://www.kinkytoy.store

Kinkytoy Shop
Canada
Time spent using app: About 1 month
tawk.to replied September 27, 2021

Hi Kinkytoy Shop

Thank you for choosing tawk.to and for sharing your review with the community!

We are happy to know that you find our chat widget easy to use and highly affordable!

We value your feedback and will continue to provide excellent customer support to all our users.

If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

June 6, 2018

They say its free!!! THAT IS NOT TRUE

Maximal Power
United States
Time spent using app: About 3 years
tawk.to replied March 1, 2019

hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget.

You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)

June 2, 2018

I have been using this application for several months now and it has worked perfectly for me. the support is very good and timely.
www.estrato8.com

Estrato8
Colombia
Time spent using app: About 2 months
tawk.to replied September 27, 2021

Hi Estrato8,

Thank you for supporting tawk.to and for sharing your review with the community.

We appreciate the feedback and we thank you for the continued support of our product.

We have a 24/7 support line that you can contact for urgent matters. Our live agents are always available to assist you.

Let me know if you have other questions, require assistance, or just want to talk to someone at tawk.to.

May 21, 2018

good app to talk to customer. sometimes it glitches and i do not get a notification but just gotta re-start the app. should be fixed, but works well otherwise.

Pet Globes
Canada
Time spent using app: 10 months
tawk.to replied September 9, 2021

Hi Pet Globes,

Thank you for choosing tawk.to and for sharing your challenge here.

If you are having issues with getting notifications, visit this article to find out more:
https://help.tawk.to/article/why-am-i-not-getting-notifications

To learn about managing the sound and banner notifications for your tawk.to app on mobile, click the following links:

1. iOS devices: https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios
2. Android devices: https://help.tawk.to/article/enabling-notifications-on-android

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

May 17, 2018

looks impressive so far ill will give full try before full 5 ,, ill be back (Arnold's voice)

Originalgadget
Canada
Time spent using app: 6 days
tawk.to replied September 9, 2021

Hi Originalgadget,

Thank you for choosing tawk.to and for sharing your review with the community!

We appreciate the kind words and we thank you for the continued support of our product.

We have a 24/7 support line that you can contact for urgent matters. Our live agents are always available to assist you.

Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to.

May 14, 2018

NOT FREE. While setting up the app, right at the end it makes you pay 12 or 15 dollars

Vibra Tropical
France
Time spent using app: 4 minutes
tawk.to replied March 1, 2019

hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget.

You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)

May 1, 2018

Fantastic app! Easy to install and easy to use

Artico Pty Ltd
Australia
Time spent using app: About 1 year
tawk.to replied September 27, 2021

Hi Artico Pty Ltd,

Thank you for choosing tawk.to and for giving us 5-star review!

We are happy to know that you love our product and find it easy to install.

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!