Tidio ‑ Live Chat & Chatbots

Live Chat boosted with Chatbots for the best customer support

Shopify app insights
  • Popular with businesses in the United States

Free plan available. Additional charges may apply.

App highlights

  • Up-to-date tech: works with the latest themes


4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars

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1091 - 1100 of 1553 reviews

Authentic Dk

Location Denmark
Time spent using app 18 days

Excellent product and excellent support. They have even combined it with functions like marketing automation and a nice semi-transparent design. Thumbs up!


Location Canada
Time spent using app Over 3 years

Great app works lovely and customer service is bomb!


Location Canada
Time spent using app Over 3 years

One of the best apps on Shopify. Very easy to setup, many customization options and great customer support. Highly recommend it to anyone.

My Accessory Fountain

Location United Kingdom
Time spent using app 22 days

i have tried many live chats out there but this i must say this has the best user experience and very simple dashboard.

I had a problem with the installation and the team did everything they can to solve it and indeed they did. Fantastic support and fantastic app. There is no other free app that offers this level of service.

Facebook offers live chat but its restricted to facebook users only. then you get the other ones that claim to be free and you install it and find it out its not free and restricted to a number of chats. This app really broadens the whole scope and they even have automated messages for users that enter a site and leave the site. Well done developers.

Puffer Cloud

Location United States
Time spent using app Over 2 years

You now have to pay to see who is on your website "in real time"??? Isn't this the main feature of any chat app??? This was and should be a free feature. Poor business ethics to have your hands out for money all of the time. You just lost a customer. Moving on to a new chat app. Good Bye!

The Rustic Pelican

Location United States
Time spent using app About 1 year

Great App!
The customer service is amazing!
They will answer any questions that you may have instantly.
Great app to connect with your customers live, and increase your sales!
You will be very happy :-)))

Far Out Fab

Location United States
Time spent using app About 2 months

Awesome app and awesome support! I'm using the basic plan but still, the features that it offers are more than sufficient.


Location United States
Time spent using app About 1 hour

Amazing app! Really easy to setup and very intuitive. I was able to chat (of course!) with Tidio and they were able to answer my questions and guide me in the right direction with further customizations I wanted. Highly recommend it.

Lifesmart Norden

Location Sweden
Time spent using app Over 2 years

A very good app that matches the needs of our start-up! Whether you take the free or premium version, it has very interesting features and you're not really limited in your communication with visitors. Plus, they have a great support team, very reactive! I recommend ! :)

Pet N Kin

Location United States
Time spent using app 9 months

I havent tried the app software as i just installed it but customer service is awesome. I hope that the software is as great as there customer service.