Tidio – Live Chat & Chatbots , 1,630 reviews

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
    1.5K
  • 6% of ratings are 4 stars
    92
  • 1% of ratings are 3 stars
    15
  • 1% of ratings are 2 stars
    23
  • 3% of ratings are 1 stars
    43
November 29, 2017

VERY happy with this app! The free version has everything I need, it's simple to use & understand, and it works perfectly. Customer service is top notch. So glad I ditched Tawk.to!

Boondock Creek
United States
Time spent using app: About 1 hour
November 28, 2017

Great extension. Works seamlessly.

Huski
New Zealand
Time spent using app: About 3 years
November 17, 2017

Day 1 and so far so good - helped with conversions already today!

So much easier than long, drawn-out email conversations.

Helpful advisor on live chat for installing on my MAC too.

Dog Robes
United Kingdom
Time spent using app: Over 3 years
November 14, 2017

I will be the devils advocate here and do a real rating. I had problems with this application from the very beginning and its NOT smooth at all, and is very glitchy since the update as well.

Terrible customer service, very very glitchy on my desktop as well as my phone. Shows me notifications when I didn’t have any, was terrible with communicating with my mobile and desktop. I would get several notifications when I WAS the one who sent the messages. The update was horrible with geo location, no cart updates for customers and no cart information at all. The application is simply a glorified text message, nothing really that works great with Shopify. Just a terrible app.

On top of everything else, every time I went to customer service, they always had me do leg work, take a video, send screen shot, do this, do that, never looked into the situation at hand. Send you general links and information. Customer service is lazy, and simply never fixed any issues.

I will never be coming back to this chat application, was terrible from start to finish.

Standartpark
United States
Time spent using app: 7 months
November 13, 2017

Great app!! do everything its says

Werbikes
Mexico
Time spent using app: 8 months
November 11, 2017

thank you for app . Very good idea

Filorly
Spain
Time spent using app: About 24 hours
Edited November 8, 2017

Very Useful and Easy to install and use app. It helps us be close to our webstore's visitors. Integration with email app and other apps make it a very good app to use. The support team is doing really good. I recommend it.

Sveastore
Sweden
Time spent using app: 11 days
November 8, 2017

I am really enjoying the features of this app. It's easy to use and has a large range of features. It's appealing to the eye and just works like a bomb! Thanks guys

Baby Shay
South Africa
Time spent using app: About 2 months
November 5, 2017

Love it. Especially on mobile devices.

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Suits House
United States
Time spent using app: 7 months
November 2, 2017

Application works great. Tidio looks good, downloads fast and is very userfriendly.
Best app to communicate with customers and I've tested a lot of different apps.

Dylans Trading
Finland
Time spent using app: About 2 months