Tidio ‑ Live Chat & Chatbots

I really love this product, been using it for over 12 months and it's excellent!!
The support is instant and they are willing to mould the Live Chat to suit any website.

Tidio chat works on all my platforms, Wix, shopify and my mobile app.

There mobile and PC apps are great too.

We're using Tidio Chat currently and we have been for maybe 2-3 months now. While yes, you can see who's on the website, which page they're on etc. the true functionality of the chat just simply doesn't work correctly 75% of the time. If you're using this chat feature on a desktop computer that has someone to monitor and respond to chat messages as soon as they come in, then it should be a fine solution for you. But if you're using the Tidio Chat app on your mobile device then you will have more problems caused. New chat push notifications come to your phone often 1-3mins after they've been sent. Sometimes they don't even come at all! Which results in customers sending multiple messages like "HELLO!" "HELLOOOOO!" etc. and if it's a customer who is using the chat to talk about a order issue/problem, then the chat makes them even more mad than before because no one answered because we don't even know that chat messages are coming because we're not receiving timely push notifications. There are a number of other issues with setting our stores hours for when the chat is open as well. Our phones will go off at 2am sometimes because people are somehow still able to access the chat even though the stores hours have been set and the chat should be displaying a 'Sorry we're offline message.' Since the chat doesn't send timely notifications, most customers end up leaving the chat because no one is going to sit and wait for 2-3mins just to see if a reply even comes through. We have also had issues with setting auto-responder messages to message a customer who has got to the cart page. We'll send a message telling them to not forget to use the discount code. The they will message back asking what the discount code is and we won't receive the message for 2-3mins 85% of the time and then they get a but turned off or don't even make their order because fear of missing out on a discount code, so they are now waiting to get a discount code and abandoned their cart. Most the features that Tidio Chat has are fine and work, but the main core of what people use Tidio Chat for in the first place (to communicate in real-time with customers) needs to have the issues mentioned above fixed. Also - if there's not an option to fix those issues above Tidio, that's fine, I understand. But you need to at the very least have a message within customers chat windows saying something around the lines of..."Awaiting customer representative. You are #3 in the chat queue." This way customers can understand that there's a slight wait and to be patient. This would also allow your Tidio Chat mobile app users more time to actually receive a push notification so that the chat message can be addressed. Please add the chat queue to the Tidio product. It's just been very frustrating using this chat and we have 3 operators (2 on iPhone 6 and 1 on Android) and the issue is the same with all.

We've been using the free app for a couple of months, no problems, works great!

Easy to setup and use. Works well. No complaints. It has helped sales.

Easy to use, great features, and best of all, I have made sales by guiding the customer, through the chat.

This app takes a few seconds to install and is very easy to use. Love the fact that there is also a mobile app that lets us talk to potential customers on the go. Highly recommend! Check it out on our site: www.designyoursilk.com

So easy to use and simple to setup

Very easy to install, great customer service and user friendly interface. Truly a 'one click install'.

This is so useful, not only can we see who's online when but measure the success of our automated messages. Good Work :)

So far so good! Easy to set up and meshes well with my overall theme of my store.

Still on free trial version, check it out!

www.Monkey-Threads.com