Reviews (1,940)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.

June 21, 2021

Amazing app and amazing support. Thank you very much. I love this app, i think is the best one in Shopify.

Mella Bear Deutsch
Italy
2 months using the app
TIDIO LLC replied June 21, 2021

Thank you so much for the review! We appreciate it :)

January 10, 2017

I stumbled a little with this at first but the folks at Tidio were extremely helpful. Although I don't receive many chat requests, every chat has turned into a sale!

Artful Jewelry
United States
2 months using the app
May 27, 2015

So far we've had a very good experience with this app. Easy to set up and use!

Designed for Baby
United States
2 months using the app
Edited January 6, 2017

This is now what I really need.
An app with a great customers service that can solve in real time ANY issues.
the app is also customizable as needed by the users and my customers can have a great experience shopping on my website.
Great Job and well done Tidio Staff

Jnstore Energy
Italy
2 months using the app
June 23, 2023

Exceptional customer service. Their knowledge and practice in designing and creating a business is top notch. This App is Excellent.

Fusion Sage
Canada
2 months using the app
October 18, 2021

In my opinion, Tidio chat robot is very intelligent and easy to use. The chat is displayed in the background in real time with no error, which makes it a good experience.

simshinemall
China
2 months using the app
TIDIO LLC replied October 18, 2021

We are very happy to hear that you find our product easy and enjoyable to use. Thank you for the review and enjoy your Tidio!

June 15, 2016

At Qriouz.com we love it. Totally custom and simple to use.

Qrious
Slovenia
2 months using the app
February 17, 2016

Great app, so simple to use and makes a huge difference for customers who sometimes feel more comfortable using live chat than speaking directly on the phone.

www.tentsandaccessories.co.uk

Tents And Accessories Co
United Kingdom
2 months using the app
March 22, 2016

Easy to set up and great customer support. Excited for the features coming, it is always improving!

Athletesinsight
United States
2 months using the app
January 24, 2018

Easy set up. Looks great with my store, I had a choice of colors and photos, so it is a personal messenger. Happy so far. thank you

Ogi Ltd
United States
2 months using the app