Tidio – Live Chat & Chatbots , 1,632 reviews

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
    1.5K
  • 6% of ratings are 4 stars
    92
  • 1% of ratings are 3 stars
    15
  • 1% of ratings are 2 stars
    23
  • 3% of ratings are 1 stars
    43
July 19, 2017

Installed the app months ago. We had to halt production of our website while figuring out the best approach to continue for our company. We came back and our trial had ended spoke with the support team and they extended the trial for us. Instant reply when I asked my question and the backends UI is amazing and straightforward very professional group from my first impressions. Think this app is going to help us a ton with communicating with our customers while they are on our website.

Tasty Haze
United States
Time spent using app: About 3 years
July 19, 2017

Great App! Easy User interface and great customer support :)

Brandstoreuae
United Arab Emirates
Time spent using app: Over 3 years
July 18, 2017

We love the app. It works perfectly for us. Customer support is also very friendly and helpful.

Carrotti
United Kingdom
Time spent using app: Over 2 years
July 17, 2017

Love the app, seamless integration and works great! I'll throw out some constructive criticism as a consumer as well as a seller. I would love to see some sort of minimize or auto-hide functionality for the text bubble that pops up next to the circle in the corner. It would allow clearer browsing of the website if the consumer chooses. Currently I don't have any text in that field as I prefer not having the bubble but if there was this increased functionality i'd totally bring it back.

Thanks for all your work developing.

Matt N
SnowKapp.com

Snowkapp
United Kingdom
Time spent using app: About 3 years
July 12, 2017

Excellent tool. Easy to install and operate great with quite a few useful options. Really satisfied. One improvement that would be helpful is to allow the chat icon to be moved from its default position on the page by the user (particularly when it overlaps other page content).

France Ecole
United States
Time spent using app: 7 months
July 10, 2017

It is good experience using this 3rd party app for my store. Support center is really responsive and supportive. I really recommend people use this app.

Conatural
Pakistan
Time spent using app: Over 2 years
July 6, 2017

This app is exactly what I was looking for! I needed a little help getting all set up but support chat was awesome and walked me through everything! 100% recommend this app!

Breguetand And Spring
United States
Time spent using app: 4 days
July 6, 2017

Thank you for your app. Your app is great for my store success! It helps to generate many sales, because of people hesitant to buy from the new store, but when they see a real person behind it, the sales increase. Thanks again.
www.goicanvas.com

Ahaproducts
United States
Time spent using app: Almost 2 years
July 6, 2017

Gave it a go on the Trial Version and even that had automation settings i could use! With the upgraded version i can do even more! Thanks guys, our customer service has improved amazingly!

Bikeaddicts
South Africa
Time spent using app: About 2 years
July 5, 2017

Love it! Great product. Very customer focused

Standupergonomics
Canada
Time spent using app: 2 months