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Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, seamless Shopify integration, and excellent customer support. They find the live chat and chatbot features particularly useful, with the AI resolving a majority of issues swiftly. The customizable chatbot, free plan with detailed analytics, and easy setup are also appreciated. Merchants also value its ability to distribute coupon codes, boost sales, and provide multilingual support. It's seen as a reliable tool for building customer trust and increasing conversions.

May 4, 2020

Not even 5 hours with the app and I am compelled to write this review.
I wish I installed this app yesterday because I just found out by communicating with my customers that shipping wasn't showing up for them.
Long story short there was an error I was able to fix. Today this app saved me hundreds of dollars I was leaving on the table.

This app is a must! You truly don't know what you don't know unless you're communicating with your customers.

If you do not install this app I can confidently say YOU ARE LEAVING THOUSANDS ON THE TABLE!

United States
About 2 months using the app
TIDIO LLC replied May 4, 2020

We're so proud to hear that. Communicating with customers is now more important than ever before. We wish you all the best with your future sales! :) Team Tidio

July 23, 2014

Fast integration,works perfect,easy to set up.
Keep up the good work.

United Kingdom
About 2 months using the app
September 1, 2016

So far so good. No complaints. I like the push notifications to my phone so I can answer no matter where I am to stay on top of customer service. Had the trail for a week or two. Decided to stick to the basic plan until I feel the need to upgrade to the Pro once I get more traffic.

Textures Natural Hair Care
United States
About 2 months using the app
November 16, 2015

Outstanding app, easy to use, convenient for us and for customers, saves time on the phones and allows us to increase conversions while providing better service

United States
About 2 months using the app
November 2, 2017

Application works great. Tidio looks good, downloads fast and is very userfriendly.
Best app to communicate with customers and I've tested a lot of different apps.

Dylans Trading
About 2 months using the app
Edited July 13, 2019

Customer service is very plesant to work with. Chatbots are easy to set up and change and you can easily turn them on and off. The robot bots can track shipments and look up availability for your customers from information in your Shopify store. Recommend this app as one of the best. Much better reviews than a BIG NAME chat. Loves Tidio!
United States
About 2 months using the app
TIDIO LLC replied July 26, 2019

We're so happy to see your review! :D Thank you!

August 31, 2017

Super awesome chat automation, can message people on request, handle multiple operators, integrates with google analytics... Since we installed it our conversions increased greatly ! Non intrusive either and highly recommended :)

About 2 months using the app
September 27, 2016

This has been a good edition to our shop. I will continue to use this as a customer service tool.

Thanks !

Ladybagssf Com
United States
About 2 months using the app
May 19, 2022

Excelente aplicación, muy útil para mi tienda, sencillo y fácil de implementar. Lo recomiendo mucho para todos aquellos que inician su tienda por su plan free.

About 2 months using the app
TIDIO LLC replied May 20, 2022

Hi there! Thank you very much for your kind review :) We're glad to hear that it's working out well for you. Let us know if you have any questions or ideas!

Edited July 21, 2016

An amazing app! and customer service!

would like it to be saved drafts for clients with repeated questions. ( Would save tons of time! ) That will be awesome!

About 2 months using the app