Tidio ‑ Live Chat & Chatbots , 1,612 reviews

Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
April 26, 2017

Awesome software, easy to manage. And the customer service is swift. Had an issue at 4am, and it was resolved BEFORE 4:45am....HIGHLY RECOMMENDED

United States
Time spent using app: 18 days
April 24, 2017

Great program and the support is amazing...

Phone Accessories Cases
Time spent using app: 7 months
April 22, 2017

Great app! Really helped me out with a sale yesterday!

Shop Runic
United Kingdom
Time spent using app: Almost 2 years
Edited April 20, 2017

Great cusotmer service 24/7! Well done, Tildo team!
Love the easy to use app & design - works perfect with shopify template.

Our web-shop visitors love the chat option, helps us a lot to communicate with potential & current cusotmers.

Stockholm, Sweden

Time spent using app: About 5 years
April 19, 2017

Great service, easy to modify and works well with the iOS App.

Time spent using app: 24 days
April 18, 2017

Nice looks and easy to use. Great one

Time spent using app: About 24 hours
April 17, 2017

We've stuck with the free version of Tidio, and I thought it was great at first, if you want to pay for the paid service. Over time, the app doesn't really work. For some reason my customers see me as online when I'm not which makes us look bad because no one is responding to their chats. Also, we were not getting email notifications for the chats. I downloaded the mobile app which doesn't work unless you have your phone open on the app, so you'll miss chats that way as well. Also, there seems to be a stuck conversation from months ago that I always have to close out every time I open Tidio. Their response was that it was a code issue they were working on, but we would just have to work around it. Over all, I wasn't very satisfied with it. It was good for like 2 weeks a long time ago, but now it's just kind of a mess. I would suggest if you were to get this app, maybe get the paid upgrade, or go with another chat app. Not sure if you were to pay for it if it would be much different. I did however like the customization options, which made the chat look great in terms of integrating with our site.

Cavitycolors Art Clothing
United States
Time spent using app: 9 months
April 11, 2017

This App is the Best Live Chat App in 2017! Period. If you are looking to use the best looking + best responsive Live Chat on your store. You are at the right place. Not only doesn't the Tidio Live Chat icon look absolutely flawless on your store (better than all the other boring live chat apps).... the customer service is second to none.

Martin and Olek have exceptionally delivered outstanding customer service to myself. These people practice what they preach exceptionally well by providing us excellent customer service at any time we need them through the live chat. Aha.

Thank you Tidio

Vsc World
United Kingdom
Time spent using app: 8 months
April 4, 2017

Love this app! I have tried a lot of apps and this is by far the best. User friendly. Any questions I had was answered and a link was given. Very impressive!

United States
Time spent using app: Over 1 year
March 31, 2017

we just installed the Tidio chat and we are already in love with it.
we will continue to try it and keep other customers updated.
CEO @ Kaaraba

United Arab Emirates
Time spent using app: 8 days