Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

August 3, 2016

Chat System Tidio created is one of the best App i have come across and the best part is their customer service. When I needed help, I just started chatting with their customer service. Their customer service will explain you in detail and help you to full extend to make sure this App is working to your satisfaction. Today one of the customer service person name Rafal stayed on chat till the installed all the scripts that I needed and he checked it on his side to make sure it worked. In short..... Great product packaged with great customer service.

Audioride
United States
23 days using the app
May 24, 2019

Have used this app for almost 2 years and its pretty much flawless! It was my ultimate solution to solve my customer's doubts whereever I go whatever the time. I can resolve the issues from my phone wherever I am. Its extremely easy and smooth and I haven't had any issues till date. Totally recommend this to everyone who wants a quick,simple,user friendly chat service for your customer!
My store is- https://whysobluelove.com/
If you guys have any inputs/feedback for me to work on, I'm all ears!

WhySoBlue
India
Over 1 year using the app
TIDIO LLC replied May 24, 2019

Thank you so much for your review, we're extremely proud you're with us for almost 2 years!

April 19, 2017

Great service, easy to modify and works well with the iOS App.

Scottluscombe
Canada
22 days using the app
Edited November 18, 2021

isuperb same day 1 got my 1st sale. fully automated, easy to use, real time tracking, custom bot one of best feature, email marketing also good option to communicate with customers even good for ROI over all i had very good experience

Djackets
United States
22 days using the app
TIDIO LLC replied November 18, 2021

We really appreciate such a great review! We are happy that you were able to utilize Tidio immediately and increase your sales!

Edited May 19, 2017

i have tried many live chats out there but this i must say this has the best user experience and very simple dashboard.

I had a problem with the installation and the team did everything they can to solve it and indeed they did. Fantastic support and fantastic app. There is no other free app that offers this level of service.

Facebook offers live chat but its restricted to facebook users only. then you get the other ones that claim to be free and you install it and find it out its not free and restricted to a number of chats. This app really broadens the whole scope and they even have automated messages for users that enter a site and leave the site. Well done developers.

My Accessory Fountain
United Kingdom
22 days using the app
January 10, 2019

We use Tidio on several websites and it's awesome! Easy to install on desktop and mobile. All needed settings can be customised. And above all support is always there to help.

KE NUI North Shore, Oahu, Hawaii
Belgium
22 days using the app
March 18, 2017

great price and easy to use! Customers love it as well!

Fashionably Late Hair
United States
22 days using the app
November 9, 2021

Good customer support but I wish I could do a screenshare with support. It is helping with conversions and sales

Ultimate Vitality
United States
Over 1 year using the app
TIDIO LLC replied November 10, 2021

Thank you for your review! We really appreciate your feedback and we will try to do improve in the future

Edited February 11, 2020

I have just installed it not long ago. But the benefits I get from it very good. I make more sales just by using chatbots alone. I would recommend this app. The live chat is also good both on desktop and mobile. I can answer visitors right away and close sales. It really makes a difference before I installed it and after.

Sparkly Dolls
United Kingdom
21 days using the app
TIDIO LLC replied February 9, 2020

Hi there, the live chat part of our service is available in the forever-free plan. My colleague has sent you an email to help you with this, as it seems you have two accounts registered with us - the other one may have triggered the message about upgrading. We're looking forward to your reply via email! :)

Olek and the Support Team.

Edited February 15, 2019

I really like this app and would really recommend. It's easy and have all what you need. Greetings ⇒ https://spar-king.com/

Spar King
Germany
21 days using the app