Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the seamless Shopify integration, live chat, chatbots, and coupon distribution features. The multilingual support, intuitive AI chat, and email marketing capabilities are also praised. The app's customer support is noted for quick and professional responses. Regular updates and the ability to boost conversions and customer service are key highlights.

April 27, 2016

Great app and excellent customer service.

Trending Leather
Australia
21 days using the app
November 5, 2019

App works great and has great support. We love the app and has helped our business tremendously. Highly recommend!!

BAICHEN-INSMART
China
21 days using the app
TIDIO LLC replied November 13, 2019

Thank you so much for your review! :)

July 28, 2020

It works really well, and the customer service is very enthusiastic to help solve problems.Effective monitoring of incoming data。Ability to communicate with customers in a timely manner

hitorhike camping gears
China
20 days using the app
TIDIO LLC replied July 29, 2020

On behalf of the whole Tidio team, we thank you for the review :)

We are proud to be a part of your business!

August 28, 2019

I really like this app as it allows you to connect with visitors anywhere through you phone app that makes it easier to respond to customers while on the go! And customer service is nice

ConfidentHair
United Kingdom
20 days using the app
TIDIO LLC replied August 30, 2019

Thank you so much for your amazing review. It was great to chat with you over our support chat.

June 15, 2017

Very good app. You can link multiple websites in the same time. Fast support.

Nulinedistribution Com
Canada
Over 1 year using the app
January 17, 2022

It's a nice app. I love that it is free for a number of uses. It could use some technical fixes especially on the mobile app. Their staff is great in offering assistance.

NURINA
United States
Over 1 year using the app
TIDIO LLC replied January 18, 2022

Thank you so much for the feedback, it helps us understand how our tool can be more effective. It would be great if you could provide us with a bit more detailed info at support@tidio.net. Thanks!

August 23, 2016

This is so useful, not only can we see who's online when but measure the success of our automated messages. Good Work :)

Journeycandles
New Zealand
20 days using the app
March 6, 2020

This app really helped me getting new customers! I really recomend it, also if you only want the free version.

SILKIT™
Italy
20 days using the app
TIDIO LLC replied March 10, 2020

Thank you so much, we're really proud to have you as a customer.

December 27, 2021

我想把URL改为ailijiadoll.myshopify.com/,怎么操作,刚才好像弄错了,请求协助,请问今天可以解决这个问题吗?还是需要等候48小时之后呢?另外,我们shopify后台的客服信息哪些不会被客户看到,请问有相关资料吗?

Rose Wives
China
About 1 year using the app
TIDIO LLC replied December 28, 2021

Thank you for your review! Our support team can help you via the support live chat located in your admin panel - we're online on chat now and ready to help. :)

November 12, 2021

I like how this app captures leads and offers them a discount in an effort to drive immediate sales. The dashboard has a small learning curve, but it's a great app so far.

fitformorestore
United States
Over 1 year using the app
TIDIO LLC replied November 12, 2021

Thank you for the review, we sincerely hope to one day be 5/5 in your eyes :)