Reviews (1,891)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its user-friendly setup and effective customer support, noting improvements in customer interaction and increased sales conversions through real-time engagement. The integration with multiple channels like Facebook and Instagram enhances customer service capabilities. The robust free plan is particularly beneficial for small businesses, and the AI chatbot features efficiently handle customer queries, saving time and improving service efficiency. The convenience of the mobile app is also appreciated, allowing merchants to manage interactions on-the-go. This app is valued for its comprehensive features that meet various business needs, enhancing customer service and boosting sales.
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Awesome App! highly Recommended!
Not working, only want to know your personal information email, address, phone. Also Tidio want to know same information of all your customers((
Hi! Please get in touch with us at support@tidio.net. We'll happily help you solve any possible issues you might have. We do not require any personal information apart from the data necessary to create the account, and we do not require your customers to provide any data unless you'd set it up yourself.
Great tool, it helped my store to get more sales. Ideal to solve those little doubts of the cleintes and close the sale.
Perfect, we're really happy to see your review!
Easy to set up to be sure. Nice features one can add. I do like the ability to chat so easily through my phone. Very nice app.
Super cool chat app! I tested quite a few and ultimately chose this one for my online boutique. Valuable features plus stellar customer service!
awesome and quick service to help us get what we needed accomplished
This seems like a fantastic app and I was very happy to install it, but in reality, it can be a bit complicated and challenging to set up just right. Once all is said and done, to have a reasonable version of this app working you will spend $30 per month... for functionality that doesn't provide a whole lot more than a basic chat app will (other than the automation) but those aren't really that awesome. They are fun at first and seem like they will be excellent, but truly, people just ignore them or consider them an annoyance BUT you will be charged for each automation... until you hit your free limit of 100 hits in a month (a few days at best) then automation go bye bye... unless, of course, you want to pay another $15 to get up to 5k automation. Seem odd to go from 100 to 5K? Maybe just ask us up front for the minimum $15 that you really want... no need for a silly free 100... All this said, the guys seem great and there is real potential in the product, but therein lies the problem, so much has been put into creating a great product that the real world side of the app is lacking.
Hi, Olek here from the Support team. Thank you for your thoughtful and honest review. I reached out to you via email with a follow-up question.
Great customer support! Easy to use app!
Great customer support! Easy to use app!
Great customer support! Easy to use app!
Thank you so much for the kind words for the app and the team :)
Excellent ! Very good app and very simple to use.
Talking to customers is very efficient way to increase conversion.
I recommend it.
Thank you
very helpful!!
Thank you for your review, we strive to provide the best experience to our customers :)