Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

September 6, 2021

Talking to customers have never been this easy :) thank you Tidio team. And what great service too. :)

Jangi
South Africa
7 days using the app
TIDIO LLC replied September 6, 2021

We are always happy to help. Thank you for the review :)

March 22, 2022

So far so good, it's been easy to operate. all the tools they offer are great! customer service is very helpful, they helped with my questions and needs real fast.

Bliss Mega Store
United States
7 days using the app
TIDIO LLC replied March 23, 2022

Great to hear that you find Tidio easy to operate and we do our best to help when it's needed, so should anything come up just let us know!

March 21, 2022

It's been great so far. I have connected with a couple of prospective customers. It looks professional compared to other standard chat platforms. Very good customer support too!

Greal
Australia
7 days using the app
TIDIO LLC replied March 22, 2022

Thank you, we are glad to hear that you have already gathered some leads! If you happen to have any further questions, you know where to find us!

July 14, 2016

perfect support and very easy to use app!

Safewildlife
Netherlands
7 days using the app
June 18, 2020

This app are really easy to deal with. The interface are nice and its very easy to customize the setting!

Hmlet Furniture FAS
Singapore
7 days using the app
TIDIO LLC replied June 18, 2020

Thank you so much!
This is exactly what we were going for while creating Tidio! We want to make it as easy as possible to communicate with your clients :)

March 29, 2022

muito bom suporte e aplicação. Respondem rapido e te ajudam na hora se precisar de ajuda. Recomendo 100%

Nobugym
Portugal
7 days using the app
TIDIO LLC replied April 3, 2022

Thank you for recommending us to other users! Our Customer Support staff does their best to help as fast and best as possible!

September 21, 2016

Great tool to interact and engage with your customers real time.
Love it!!

Lexlyngroup
United States
7 days using the app
March 19, 2016

Great product, I am on trial now but I find it really easy to set up and use.

Artbedding
Bulgaria
7 days using the app
August 29, 2018

Not working at beginning, but these guys live chatted with me and assisted solved the problems shortly, assistance very helpful.

Tezparts
Hong Kong SAR
7 days using the app
September 6, 2016

great app and works perfectly in our store. the iPhone app is a nice bonus.

Tryhappytea
United States
7 days using the app