Reviews (1,926)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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Tidio Live Chat is a really great plug-in for my perfume shop! Easy to install, just plug & play. Thank you guys!
Check it out at https://lg-perfumes.de/
I like this app, its pretty simple and easy to manage. Mostly used by experienced people and newbie, I was recommended to use it. I am fully satisfied
Thank you for your kind words. I am sure we will continue to deliver and in the future deserve all 5stars from You! :)
I had previously installed and used this app but removed it due to lack of time on my end to answer every customer that popped up. I attempted to reinstall the app a few days ago (since we've increased our customer service team) but the app wouldn't install on Shopify. The support person was NOT helpful at all. I finally gave in and paid a tech expect to re-install the app on our website. Then decided to go ahead and pay Tidio's subscription fee to get the extra operators and features. However, the app keeps freezing (doesn't alert our team when someone new is on the site, continually displays that someone is on the size when they are not, etc.) and I'm not going to pay for something that doesn't work. So I contacted Tidio support again (and got the same unhelpful guy from the first time) who told me the only way to downgrade my billing back to the free account would be to uninstall the app and then re-install it. Here is my negative review, as promised. You guys need help.
Great app. Works perfectly. Highly recommended. Keep up the good work Tidio!
Tidio’s live chat is an excellent tool that includes everything someone needs for store management. I couldn’t find a better chatbot for my Shopify store, and I highly recommend it.
Thank you so much for the great feedback you left! Nice to know we can help you manage your store and, hopefully, your business grow!
This app is very good. It's too easy for use
Amazing app, easy to set up and very usefull. I'm thinking buy the pro version, but i will wait.....
Thank you for the review!
If you have any questions or we may advise in any way feel free to reach out to us :)
Brilliant app. The customised bots setup really makes the possibilities endless. Has reduced the strain on my support by a huge amount!
La configuración de la app es a prueba de un bebe. Me encanta esta aplicación y que sea gratuita. Un 10!
Thank you so much for the 5 starts review! We appreciate it :)
These guys are nuts - they changed their app Mid-December and eliminated offline messages via email when chat is offline... I missed 109 messages from customers during the holidays when we couldn't handle live chat. We never got any email messages. Who wants to email customers from a limited chat dashboard? Not me...