Reviews (1,926)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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The app integrated seamlessly with our website and has given us a new level of customer service that is just what we were looking for. Anytime we needed tech support the Tidio tech team was right there and helped us out. Great app!
very easy installation step and with desktop and mobile app support . This definitely the winner :)
I had a little problem inserting the code and they helped me very quickly.... It was easy and the service was great.
Hi there! Thank you so much for the kind review :) It's great to know that our support was able to help you with the implementation. Let us know in case you need any further guidance. Chris
I use this to be available to customers when i'm not in our store. App is sturdy and reliable, unlike others. Support at Tido also excellent.
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Thank you so much for the top rating. We're super happy you enjoy our app! :)
I used this App for about 3 months. I quit because I was being spammed chatted none stop with this app. I uninstalled and started using Shopify Inbox until I find another option. BUT they must write to your code because I have a bigger problem now. The chat calls ring in as from 'TIDO' and it won't let me answer them because the app isn't installed. SO I am missing customer chats and this is hurting my business. Tried to call support and their phone isn't working right now. Their uninstall should remove them completely! I need HELP to fix this
Hello there.
We sincerely appreciate your feedback and apologize for any inconvenience you experienced with our Tidio widget. We value your input and would like to address your concerns.
Tidio is designed to be a widget that's visible on your website, allowing users to interact with you. We, unfortunately, do not have control over the traffic on your website, and the level of it largely depends on your website's visitors. However, we offer several solutions to help you manage and filter interactions through the Tidio widget, which we'll gladly help you to set up.
We would also like to clarify that all our chat widgets are designed to load asynchronously. Each project receives a unique JavaScript code that includes the async attribute. This means that the chat widget loads independently and does not interfere with the critical elements of your website, ensuring that your website's performance remains unaffected, and the chat functionality remains seamless.
Lastly, we do not offer phone support at this time. However, we have already reached out via email to assist you further. Our dedicated support team is here to provide guidance and resolve any concerns you may have.
Thank you for your patience cooperation.
Good app, does what it should, installation and operation is hassle free..
Live support available, and you get answers if you have a question.
Good Job Guys!
we just installed the Tidio chat and we are already in love with it.
we will continue to try it and keep other customers updated.
CEO @ Kaaraba
www.kaaraba.com
Great app - Amazed the possibilities it offers - to create your own chat bots. On top of that very helpful customer support - my go to app from now on for all Chats on shopify
Thank you so much for your amazing review! We will keep on improving to provide you with an even better product in the future.