Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy implementation of premium features. The app's multilingual support, ability to distribute coupon codes, and seamless Shopify integration are also praised. Merchants value the AI component for resolving common queries and the live chat for providing personalized assistance. The chatbot is recognized for its accuracy and responsiveness. The app is noted for its easy setup and efficient functionality.

November 29, 2022

I thank the work team for their patience and enduring our inquiries until the problem was resolved. thanks a lot

3 days using the app
TIDIO LLC replied December 2, 2022

Hi there! ?Thank you so much for the kind review :) It's great to know that our team was able to assist you all the way dow to solving the problem. Chris

February 18, 2016

Really nice chat format. Worked instantly, no problem. Could not figure out how to log in, but realized I just need to open the app to start the session. Just upgraded to the pro account, to have more features. I am having fun chatting with my customers and seeing who is in my cart.

Dental Bliss
United States
3 days using the app
January 27, 2020

We have just installed Tidio and so far so good. The app looks good on my website and I particularly like the easily accessible support, which is very good. They use their own product and that helps to make me confident the app will work for us. The only thing that I am not 100% happy with is having to pay extra for chat bots, which I feel should be part of the service and leaves a bit of a bad taste in my mouth.

Feelgood Health
South Africa
3 months using the app
TIDIO LLC replied January 27, 2020

Thank you for your review, we're really happy that you like our service. The chatbots are included in the free plan - they are limited to reach 100 unique visitors a month. This pricing model allows us to grow and improve our app week by week. :)

November 26, 2016

Cool idea, but seems a bit buggy, should be an awesome app when they fix the bugs though.

United States
2 months using the app
July 22, 2016

This app is easy to use and feature-packed. The customer service and development teams respond quickly and are eager to offer help with any aspect of this program.
I'm very pleased with the performance and looking forward to seeing my website business grow with the help of this tool. Thanks!

Evans Bay
United States
3 days using the app
November 11, 2021

good fresh and ok to use; we will see after one month use how ti is; but now we can say anything so thks

2 months using the app
TIDIO LLC replied November 12, 2021

Thank you very much for the review :)

August 22, 2022

Easy to use and easy access to technical support. Seems they never sleep and are always accessible. Will definitely upgrade to paid version.

SlimQ Official Store
United States
3 days using the app
TIDIO LLC replied August 22, 2022

Hi there! Thank you very much for your lovely review :) It's great to hear that you like Tidio so far. Our support is determined to be always ready to assist you, whether it is through Live Chat or Email. Chris

July 26, 2020

Lost connection so frequently, especially when customer needs online support, it is connecting forever. hope Tidio can fix it. Really a bad experience with Tidio.

Roaming Ear
3 months using the app
TIDIO LLC replied July 26, 2020

Hi, I'm really sorry to see your review - I've reached out via email to fully understand what happened and offer some help. Olek - Tidio

February 11, 2016

Perfect solution and very good service. We have many websites and are able to connect them together to one single account!!

Nordicstore 2
United Kingdom
3 days using the app
January 11, 2021

installo l'app e subito dopo mi dicie ops, c'è stato un problema... continuo a ricaricare la pagina e ancora ops, c'è stato un problema. ho mandato e-mail ma nessuna risposta. davvero deluso

Alessandro Guarnieri
3 months using the app
TIDIO LLC replied January 11, 2021

We would love to help you with this! Our developers are working on the error not popping anymore. For the time being, please disable the Google Translate plug-in inside your browser, then refresh the page and you will be able to enter your Tidio panel. If you have any questions, please reach out to me at jan@tidio.net where I will be able to assist you further