Reviews (1,926)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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These guys made something great. Finally someone who understands the importance of good UX/UI in chat. Easy to use, integrate and customize. Free solution and very affordable upgrade options.
Hi, I have uninstalled the app but still the widget gets popped up in the store. how to disable it. what is the process.
There is no way to bind the tidio shopify app to another email address, you would have to start from scratch and lose all previous conversations.
Thank you for reaching out and sharing your concerns. We appreciate your feedback and we want to assure you that we are actively looking into your case and will be contacting you directly to discuss potential solutions. Your satisfaction is our priority, and we are committed to finding a resolution that meets your needs.
It is a very nice app. I would prefer to not have to switch back and forth on projects to answer chats, but otherwise it is great.
Having Connectivity issues where settings would not save, would not load, etc. Now I cannot even open the app, cannot deactivate the chat bot
So Far so Good. I used the chat to get an installation issue resolved quickly. I'll know for sure after I implement it.
Hi there! Thank you so much for your initial review and we're glad to read that your installation issue has been quickly resolved! We hope that you enjoy Tidio and you'll continue using it. :) Our Customer Support Team will also always be there to help you if you'll need any assistance!
useless app i wasted my money for it
Great app - its simple and easy to install and it just works :). I look forward to chatting with my customers online using this app. Thank you.
The option to have both a free or paid membership is fantastic. You can get this app to suit your individual site needs. The availability of chat on your phone is a great feature. Out of the office? Doesn't matter you can respond to customer inquiries on the move. Easy integration it was up and running in seconds and was easy to get the hang of.
This app is amazing! The modern live chat box looks unreal on my website! My customers are more likely to give feedback or reach out with the chat rather than the typical contact us now page!