Reviews (1,926)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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Solid since you can run it from any device - people can ask anything all day and creates a sense of trust that other websites don't have. The design makes it so it;s impossible to not have it match your theme. Highly recommend.
Love the offline / online mobile options!
Been using the App for several months now and without a doubt, one of the best chat Apps out there. I can engage with potential clients and direct them to the proper page as well as answer any queries they may have. My only issue and its a small one is that I am unable to see who is visiting my site after store hours. If they could fix this it would be even a better App! Thanks again and great work over to the team at Tidio.
Great app. just started using it and it was very easy to set up, including chat bots. Support were very quick to get back to me when I needed help.
Thank you for the 5 stars! :) We are glad you enjoy Tidio!
Did my research and I have to say, this is by far the best option out there. The pre-chat email capture and the ability to make custom chatbots (I love automation), make this an instant favourite app for me. Thank you Tidio!
Thank you for the kind words, I will be happy to forward your words of encouragement to our Chatbots team :)
Super helpful, quick resolution, available when needed and an all round great experience. Support can often be overlooked when an app provides a great function but when you have a top class app with great features as well as a great support team, it truly is the best combination!
Hi and thank you for your feedback! We always do our best to help thank you for recognizing that! Should you need anything else just let us know!
Simple and efficient! An app which offers a concise approach to Live Chat. Tried a few others, and found that Tidio was one of the more simpler ones to use. Great job!
Thank you for the amazing review!
Thank you very much for your great review!
Thanks a lot for your review :)