Reviews (1,930)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

March 25, 2024

ToySail
Mexico
3 months using the app
TIDIO LLC replied April 9, 2024

Your 5-star rating made our day! We're delighted to know that Tidio is meeting your needs.

January 16, 2024

Buy Floor and Decors Factory Directly
China
3 months using the app
TIDIO LLC replied January 23, 2024

Thank you for your review. We would like the opportunity to investigate your feedback further. Please could you contact us at support@tidio.net. We will do our best to assist ...

February 9, 2024

guseynoff
United Kingdom
3 months using the app
December 16, 2023

Crystal House
United States
3 months using the app
TIDIO LLC replied December 19, 2023

Thank you for rating us!

We're here to assist you, and it's our priority to ensure the app works seamlessly for you. We have reached out to you to learn more about your ...

November 11, 2023

Ma boutique
France
3 months using the app
TIDIO LLC replied November 22, 2023

Thank you for leaving the review, it made our day!

December 4, 2023

Paan
Saudi Arabia
3 months using the app
TIDIO LLC replied December 5, 2023

Thank you very much for the 5 star review!

June 8, 2024

TRENDZ X
United States
About 2 months using the app
TIDIO LLC replied June 11, 2024

Thank you so much for the great review!

March 19, 2024

Pinoleros LLC
United States
3 months using the app
TIDIO LLC replied April 9, 2024

Thank you so much for the glowing review! We're thrilled to know that you're enjoying Tidio.

December 11, 2023

Estonia
2 months using the app
TIDIO LLC replied December 13, 2023

Thank you for taking the time to rate our service!

If there are any specific areas where we can improve or if you have any suggestions, we'd love to hear from you. Please ...

February 20, 2024

My Store
South Africa
2 months using the app