Reviews (1,930)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

March 19, 2024

Pinoleros LLC
United States
3 months using the app
TIDIO LLC replied April 9, 2024

Thank you so much for the glowing review! We're thrilled to know that you're enjoying Tidio.

August 21, 2024

FAKE HOVERAir Store
Hong Kong SAR
1 day using the app
TIDIO LLC replied September 2, 2024

Thank you very much for this amazing review!

June 16, 2024

One stop pet store
United States
17 days using the app
TIDIO LLC replied June 18, 2024

Thank you very much for this amazing review!

April 6, 2024

Katuna
Netherlands
20 days using the app
TIDIO LLC replied April 9, 2024

Thanks for the 5 stars and for your support of Tidio! Your positive experience is what drives us.

July 21, 2024

bigsplanetsshop
Portugal
3 months using the app
TIDIO LLC replied July 23, 2024

Hi there, thank you for the review. We would like to get more details on it -- could you please reach out to us at support@tidio.net? Our Support Team will do their best to assist you and sort out any issue you may have. Thank you!

December 12, 2023

Tannus
United States
10 months using the app
TIDIO LLC replied December 14, 2023

Thank you for rating us! Our goal is to consistently provide top-notch services, and we're glad to see that reflected in your experience

January 21, 2024

SEONZIT
China
9 months using the app
May 12, 2024

Nur Pet Shop
Georgia
8 days using the app
TIDIO LLC replied June 4, 2024

Thank you so much for your review, it made our day!

January 13, 2024

EternaLuxe
Czechia
8 months using the app
February 24, 2024

Empyre Cosmetics
United States
8 months using the app