Reviews (1,902)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its real-time customer issue resolution, which often boosts conversions. They value its user-friendly interface, AI chat, live chat, and email marketing tools, along with a convenient mobile app. Merchants also praise the responsive and efficient customer support, which assists with customization and troubleshooting. The app's continuous improvement based on merchant feedback is noted, making it a valuable tool for enhancing customer service and supporting multiple communication channels.
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I would not recommend this app solely due to the fact they count pretty much any visitor as an active chatbot. I have a monthly limit of 100 and so far I have had 27 people "engage" the chatbot when I know for a fact that I've had1 person engage the chatbot this month.
I would also like to point out that the chatbot did not engage that person and they ended up leaving without getting the answer they needed. Poor design and I recommend people stay away or use at your own risk. The reason I gave this review two stars instead of one is because when I talk to customer service, they are friendly, helpful and knowledgeable.
I'll also point out that I have seen some reviews say they have had sales increase because of this app, I have not and don't think this will increase my sales at all.
Thank you for review. We apologize for any confusion regarding the chatbot's quota count. After reviewing your case, we found that it was caused by additional bot scenarios in your setup. We have offered solutions to address this issue and reduce the monthly bot usage while still achieving your intended goal. We appreciate your patience and understanding, and we are committed to ensuring your success with Tidio.
I've been using the Tidio App for a few months. It's a quality, sophisticated Chat App with lots of customisable features. I upgraded to the Chat Bot plan, I was a little hesitant at $39 USD per month but decided to try it out. I didn't feel like it lead to any extra sales if anything it reduced sales. The Chat Bot is VERY ANNOYING and it interrupts / overrides me while I'm having conversations with customers and honestly it just feels like spam. I have since removed Tidio for a better App.
Hi there! Thank you for your feedback :) It's great to hear that you like the quality of our app. Also, we value your input greatly, so I will make sure that it is passed on to the relevant department for future improvements. Chris
This app doesn't help. Too expensive for what it offers and you will not get sales because of this app. They ask a lot for features. Doesn't worth it.
I'm so sorry to hear that. You can always keep the forever free version of the app for as long as you want. Most of our users are able to pay for the app after it helps them generate the first few sales. I've reached out to you via email with a few suggestions on how to fix this situation. Olek - Tidio.
Really impressed with the amount of engagement from customers. Much better than a pop up for collecting email addresses and giving out discount codes.
Thank you for the 5 stars! We are happy that you find our product useful.
This app is great. Customer service was very quick and very helpful, Honestly, i haven't received this kind of service in a long long time. Instant messaging and replies. Photos in the chat explaining how to solve the problem.
Great Job!
We have just installed Tidio and so far so good. The app looks good on my website and I particularly like the easily accessible support, which is very good. They use their own product and that helps to make me confident the app will work for us. The only thing that I am not 100% happy with is having to pay extra for chat bots, which I feel should be part of the service and leaves a bit of a bad taste in my mouth.
Thank you for your review, we're really happy that you like our service. The chatbots are included in the free plan - they are limited to reach 100 unique visitors a month. This pricing model allows us to grow and improve our app week by week. :)
Cool idea, but seems a bit buggy, should be an awesome app when they fix the bugs though.
good fresh and ok to use; we will see after one month use how ti is; but now we can say anything so thks
Thank you very much for the review :)
This app is easy to use and feature-packed. The customer service and development teams respond quickly and are eager to offer help with any aspect of this program.
I'm very pleased with the performance and looking forward to seeing my website business grow with the help of this tool. Thanks!
I thank the work team for their patience and enduring our inquiries until the problem was resolved. thanks a lot
Hi there! ?Thank you so much for the kind review :) It's great to know that our team was able to assist you all the way dow to solving the problem. Chris