Reviews (1,925)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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Very nice work. Its very useful for any shop.
very helpful service. I decide to buy it when finished my 7days free time. Thank you very much
The app is very intuitive and it has lots of features. The support is very responsive and helpful and can be reached instantly via chat. Above all else however, it made my site a lot more professional-looking and functional!
Wow! Thank you so much <3
Great app, very easy to get started. This is the second time I have used Tidio for a company site as it is the most straightforward and has the customisation that suited our needs.
Hi there! Thank you so much for the lovely review :) Your feedback is very valued to us. Let us know in case you need any assistance. Chris
it's great and so useful, so fast and help's you a lot in customer service so I recommend to install it.
We are really glad to hear you like the service! We try our best to make it as helpful as possible!
Very good support and service would definitely recommend Tidio.
Its good for smaller stores and very easy to use
Thank you for the lovely review! You can always count on our Customer Support staff to do their best to help with any issue that may come up!
Great app for instant message, so we can comunitate with our visitors in time, recommend!
www.iwistao.com
I used this app on my website to effectively communicate with customers re orders and product enquiry. I am very pleased with the overall performance.
We installed this on our website http://OrganicoSuperFoods.Com and found it very easy to install and use.
Works on Google and mobile but doesn't appear to work on Firefox,
OrganicoSuperFoods likes this app.
I would not recommend this app solely due to the fact they count pretty much any visitor as an active chatbot. I have a monthly limit of 100 and so far I have had 27 people "engage" the chatbot when I know for a fact that I've had1 person engage the chatbot this month.
I would also like to point out that the chatbot did not engage that person and they ended up leaving without getting the answer they needed. Poor design and I recommend people stay away or use at your own risk. The reason I gave this review two stars instead of one is because when I talk to customer service, they are friendly, helpful and knowledgeable.
I'll also point out that I have seen some reviews say they have had sales increase because of this app, I have not and don't think this will increase my sales at all.
Thank you for review. We apologize for any confusion regarding the chatbot's quota count. After reviewing your case, we found that it was caused by additional bot scenarios in your setup. We have offered solutions to address this issue and reduce the monthly bot usage while still achieving your intended goal. We appreciate your patience and understanding, and we are committed to ensuring your success with Tidio.