Reviews (1,930)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

December 11, 2023

Good price, good features and excellent customer support.

Keller Perú
Peru
6 days using the app
TIDIO LLC replied December 13, 2023

Thank you so much for your kind words! We're thrilled to hear that you're pleased with our pricing, features, and customer support. Providing value to our customers is our ...

July 21, 2023

From the moment I integrated Tidio into my Shopify store, I was impressed by its seamless functionality and user-friendly interface. But what truly sets Tidio apart is its stellar customer support, spearheaded by the exceptional Anna. Her level of expertise and unwavering dedication to assist customers is unmatched.

Anna's preparation is second to none. Each time I had a query, she responded ...

PROVECCHIONA
Italy
6 days using the app
January 25, 2019

Excelente aplicación, estare al pendiente de la sucripcion basica aver como esta, pero dentro de lo que cabe esta genial super, me encanto

mave loyal
Mexico
6 days using the app
January 26, 2021

I am using this app to improve my customer support. Extremely easy to set it up. And great help team. Totally recommended

STRANGERS & LOVERS
United Kingdom
6 days using the app
TIDIO LLC replied February 1, 2021

We appreciate the 5 stars! Thank you :)

December 29, 2016

Awesome app. And great service that had me set up quickly. Can't wait for more functions to be perfected like the multilingual parts. Highly Recommended!

Nextcigar
Hong Kong SAR
6 days using the app
December 15, 2015

Clean, professional-looking app. Very easy to use and does exactly what I wanted. The developer took a genuine interest in our success with multiple follow-ups.

Zenevate
United States
6 days using the app
July 24, 2020

I recently started using this app and it is working great so far. I'm so glad I found it, and I would recommend it to other eCommerce business owners.

SKCreations, LLC
United States
6 days using the app
TIDIO LLC replied July 29, 2020

Thank you for the 5 stars :)

July 25, 2022

I am using this app to increase customer engagement on our website and integrate our messages from Instagram. It's awesome to have all of our messages in one place and to get notifications for my business without mixing it with my personal accounts. It's also great to see what customers are looking at.

The Preserve Plants Shop
United States
6 days using the app
TIDIO LLC replied July 26, 2022

Hi there! Thank you for your kind review :) It's great to hear that you like Tidio, and its functionalities. We are working hard every day to keep improving our app :) Let us ...

February 15, 2024

i just love it, so easy to use and keeps me informed of what's happening on my page

The Wish List Online Store
South Africa
6 days using the app
TIDIO LLC replied February 16, 2024

Thank you for your review, we're delighted to hear that operating Tidio is easy for you! It's our focus to keep the app user friendly :)

September 1, 2023

THIS APP IS EPIC! Carlos was truly awesome as he helped me with every question I had. Thank you so much, Carlos!

NovaSpire
Qatar
6 days using the app
TIDIO LLC replied September 7, 2023

Thank you very much for your review! At Tidio, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Carlos, he is a star!