Reviews (1,922)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.
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The support staff is ready and willing to help with all your concerns. And I have seen this application in action on a couple of other shopify stores out there and it’s looks professional and good. They also offer flexibility in terms of plans and pricing. The only issue for me was that the application appeared to have a glitch but it turns out I just needed to clear the browser. Support explained it to me, thanks.
Hi there! Thank you for your honest review! I'm really sad to see that you are not fully satisfied with our app. Sometimes the old settings appear because your browser saves the old settings to make your website load faster (browser cache). I'm sure your customers saw the updated version. I'm also sure that we can work out all the little setup hiccups together to make the widget more quiet and subtle. We'll reach out to you via email.
Adam - Tidio
great app and works perfectly in our store. the iPhone app is a nice bonus.
Easy to install and works! Great thx
Super customer service! Very expeditious and customer focused!
I used Tidio live chat for my website and 2 things I didn't like: First I kept getting messages that "Oops…, no more chatbots available in your account" that still although I really didn't like that I received several unpleasant messages like this. But when I wanted to uninstall then I just could find it. The chat box continue to show up even after uninstalling the app from shopify. The after really looking in Google and spending 20 minutes on this I managed to at least hid the chat box and it was some option inside special menu and special rules and you even needed to disable it for desktop and for mobile separately. Not very comfortable to uninstall.
I'm so sorry to see your review. I reached out to you via email with additional help.
Super App, leicht verständlich und umsetzbar!
SUpport ist super nett und antwortet Schnell! sehr zu empfehlen
Hi there! Thank you very much for your kind review :) We really appreciate your feedback, it keeps us motivated to constantly improve Tidio. Let us know if you have any questions or ideas :)
Awesome app. And great service that had me set up quickly. Can't wait for more functions to be perfected like the multilingual parts. Highly Recommended!
Clean, professional-looking app. Very easy to use and does exactly what I wanted. The developer took a genuine interest in our success with multiple follow-ups.
Interface is pretty nice and seems to be a good app.
But the thing is nothing works as you want... Automatic message block everything, says operator is busy when i am online.
And when i write to customer service with chat, when I press enter i go backline instead of sending the message! that was a waste of time for me using that
I've used another chat app before that I was very happy with when I ran my craft store. I decided to try something a little different this time with my jewelry store and I am so glad that I did! I didn't know how much I was missing out on. So happy I found it!
Steampunk, Victorian, and Vintage Inspired Jewelry
est.2015, Website launching on 09/30/2016