Reviews (1,922)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.

May 7, 2018

Interface is pretty nice and seems to be a good app.

But the thing is nothing works as you want... Automatic message block everything, says operator is busy when i am online.

And when i write to customer service with chat, when I press enter i go backline instead of sending the message! that was a waste of time for me using that

Floracbd
France
5 days using the app
September 16, 2016

I've used another chat app before that I was very happy with when I ran my craft store. I decided to try something a little different this time with my jewelry store and I am so glad that I did! I didn't know how much I was missing out on. So happy I found it!

Steampunk, Victorian, and Vintage Inspired Jewelry
est.2015, Website launching on 09/30/2016

Trapsteamstore
United States
5 days using the app
March 24, 2016

Awesome App! I've only had it for a few days, but it's so easy to setup. Love it!!

Karmak
United States
5 days using the app
August 22, 2020

Kudos to Tidio Team in General and Rafal for instance. I wanted to have an effective with the latest technology and user friendly Live Chat for my Shopify Store. Finally, I got Tidio, I am extremely amazed by Chatbots and the feature that allows my customers to share the files with us.

FastBuy.ae
Rwanda
About 4 hours using the app
TIDIO LLC replied August 25, 2020

Thank you so much for your kind words for our team, and the thoughtful review of Tidio! :)

July 16, 2016

Used it for a day, and already in love with it. Probably one of the most important apps to have.

Choose Ukrainian
United States
5 days using the app
November 29, 2021

I love Tidio. It's simple, it works, and I can schedule my available hours. It also forwards to my email platform when I'm not available. I've set it up on three websites that all go to my one chat box, so I can deal with Europe and USA at the same time. Absolutely wonderful documentation and support. Highly recommended.

Invisible World EU
United States
About 4 hours using the app
TIDIO LLC replied November 29, 2021

Thank you so much for the 5 stars! It is always a pleasure to help

April 28, 2016

Love Tidio Live Chat so far! Easy for customers to chat with an online rep, and also easy to use! Very good app.

Luna Lux Co
United States
5 days using the app
November 22, 2021

Awesome app and amazing support team. They helped with everything I needed and gave perfect instructions and pictures on how to do it

AnythingEC
United States
About 4 hours using the app
TIDIO LLC replied November 22, 2021

Thank you for the perfect score! We are always happy to help and provide world-class support

July 6, 2020

Absolutely crushed our conversions and made my add to cart slider not pop up costing us THOUSANDS of dollars in revenue. Get it together.

Volim
United States
4 days using the app
TIDIO LLC replied July 6, 2020

I just wrote you an email - I'm so sorry about this situation. I hope we can still help you resolve the issue with the cart slider. Olek - Tidio.

Edited October 27, 2017

Great support! I was kindly walked through an issue I was having and got it resolved very quickly. Awesome app, great capabilities, great design and smartphone app makes it very easy to keep in touch with customers! Do recommend.

Garage Systematic
United States
5 days using the app