Reviews (1,925)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

August 27, 2019

support staff was unprofessional and did not help when it came to placements. Best to find a different chat bot.

Savvy Gear Shop
Canada
11 days using the app
TIDIO LLC replied August 27, 2019

I'm really sorry to see your review and that we didn't help you over the chat. I've sent you an email - I hope I'll be able to help you there. Olek

November 11, 2019

Just added it and it seems like a great tool for my online store stivali.us Happy to see that I can get in touch with any client at any time; and that if I am not available they can still get help. AMAZING!

STIVALI
United States
8 days using the app
TIDIO LLC replied November 13, 2019

Thank you!

March 4, 2021

cool app but you can only get far on the free plan but the adds ons are worth it , i cant edit the bot convo i would like to change the % that the store is offering but i love the app you will be engaged and you will use it

Tech By Starks
United States
8 days using the app
TIDIO LLC replied March 4, 2021

Thank you for the review. You can always adjust your Chatbots messages.
Here's how to do it: https://www.tidio.com/knowledge/faq/how-to-edit-the-initial-message-on-chat/

January 25, 2022

Very happy about this. It allows us to efficiently communicate with our customers in real time, which in most cases leads to sales :)

AWAN
Sweden
About 8 hours using the app
TIDIO LLC replied January 25, 2022

And we're extremely happy that you've found our app useful, thank you very much for your five-star review! It really means a lot!

February 12, 2017

powerful application. connect to your customers

Eloquent Apparel
Philippines
8 days using the app
Edited August 20, 2020

Completely unreasonable and unscalable pricing. Please don't be roped in to installing this app. Fantastic features, which I was willing to pay for, even with a hefty subscription. Then they go an cap each level of the subscription by restricting the number of visitors - 100 visitors a month for $18 USD a month and 1000 visitors a month for $36 USD a month. This equates to 18c USD per interaction with one of your potential customers, before they've even purchased anything! I don't know of one single successful ecommerce store that has only 1000 visitors a month. One of their main bots is a 'new visitor' bot, which can offer the new customer a discount. Just having this one bot running can literally wipe out your visitor cap. When I tried to have this conversation with their support team they basically said "if you need more than a 1000 visitors, we can provide a larger subscription" - larger than $36 USD a month! Do not install this app, they need to seriously consider their target audience and pricing.

SnuggleDogz
Australia
9 days using the app
TIDIO LLC replied August 20, 2020

Hello there,

thank you for sharing your thoughts and feedback with us. I am sorry to hear that our service didn’t meet your expectations. I would love to emphasize that chat communication with your clients is never limited, even on the free basic plan.

Also, I would love to clarify certain inaccuracies in your review as I believe a little misunderstanding in regards to our pricing model occurred here:
For $18 per month, you can send your chatbots to 1000 unique visitors per month, equating to less than 2c USD per visitor. Purchasing higher tiers of the Chatbot plan provides more profitable options, of course, in terms of money spent per your chatbot message.

The 100 triggers Chatbots tier, however, is available for all of our users even on the free, basic plan. Each account gets 100 chatbots to use on start, and the same limit stays if you are choosing the communicator plan as it is a separate plan that gives your other features that are great for live-chat purposes (handled by operators).

Please remember that Tidio is free forever by default - the paid plans are entirely optional.

May 10, 2021

BEWARE - Tidio code completely stuffed up our theme and cart. It caused a major malfunction. Their support is non existent. Do not use

TheCustomGoodsCo
United States
9 days using the app
TIDIO LLC replied May 11, 2021

Hi! I'm really sorry to see your review. We've replied to your email after a few hours. I'm not sure how we could've affected your theme and cart - but we are ready to check this for you together with our developers! :) Looking forward to your reply on email. Olek - Tidio

September 20, 2019

crap app , it says free after 1 month you have to pay $15/month and you cannot even access to you dashboard

MyTravelGears
Australia
9 days using the app
TIDIO LLC replied September 21, 2019

Hi there, I'm really sorry to see your review. Tidio is available in the forever-free version. You can switch to the free plan by pressing the "Downgrade" button. You don't have to pay. I will reach out to you via email with instructions to quickly fix this. :)

Olek.

September 16, 2019

i m sorry to say it lags and whern tried deleting its still there on the store and not working fine

Paparazzi Closet
India
9 days using the app
TIDIO LLC replied September 16, 2019

I'm so sorry to see your review. Not sure what caused the issue on your website - we have probably the lightest widget on the market. I don't see the chat on your website anymore. Please reach out to me at olek@tidio.net - I'll do my best to help you.

April 13, 2022

Tidio has help my site become more relevant and made it so much easier to deal with customer issues as soon as they come up

HighCaliberSolutions
United States
7 days using the app
TIDIO LLC replied April 14, 2022

Hi there! Thank you very much for your review :) We really appreciate your feedback, it keeps us motivated to constantly improve Tidio. If there's anything that is unclear, please let us know and we will be happy to provide necessary guidance, so that we can become a 5 star app for you :)