Reviews (1,926)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
Refine
-
By rating
great! I ask them something and they were very nice and quick. Great job! It is a good way to chat with custommers.
Thank you for your kind words! We really appreciate your review
Initially I had tried Beeketing's FB messenger integration but was having major issues getting notifications on my phone -- seemed to be an issue with FB messenger, not beeketing, but still made their app less than great. (also, some of my customers don't have Facebook!!!) I switched to Tidio, using the free version -- glad I made the change, the interface is great for both my customers and me.
I like that they have an app for iOS - I think they have it for android too. Excellent chat management all around, the app is nicely organized and the notifications work. Interestingly you can also hook your FB page messenger up to this and actually receive notifications! 2 birds, 1 app, fam.
Also worth noting that the live chat feature doesn't cut into my theme AT ALL, not on the checkout page or add to cart button for desktop or mobile, and I'm using the Debut theme. If anything, it's even more out of the way, doesn't interfere with scrolling. Everything is professional. I haven't looked into their automation features yet but plan to soon.
Install was really fast. Actually under 20 seconds. A+ all around!
great experience
Thank you so much for taking the time to leave us feedback!
Fantastic app. Very easy and very useful. I like the designs and the functionality. Fast and friendly support. Developers are open to suggestions. Tidio is an absolute must have. Getting closer to your customers will make you more successful.
VERY happy with this app! The free version has everything I need, it's simple to use & understand, and it works perfectly. Customer service is top notch. So glad I ditched Tawk.to!
Quick and helpful response my very first time contacting support. Great experience. Need 100 characters. Thanks!
Thank you so much for your kind review! We really appreciate it :)
Amazing app! Really easy to setup and very intuitive. I was able to chat (of course!) with Tidio and they were able to answer my questions and guide me in the right direction with further customizations I wanted. Highly recommend it.
TROP TROP TROP TROP TROP TROP TROP TROP TROP TROP TROP TROP TROP TROP TROP TROP TROP TROP TROP TROP TROP TROP TROP TROP BIEN
Thank you for your kind words! Should you need help with anything else just simply let us know :)
A very amazing app i like all the advance feature that it offers very much ahead than any other messenger app here
Blocks the checkout button on ajax cart. loss of sales incurred. make sure to test your checkout before leaving it to run.