Reviews (1,926)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

June 29, 2023

Very speedy communication and was always available to help with any questions. They also provided picture instructions that made it easy to follow along.

Rocksteady Corp
United States
About 2 hours using the app
November 22, 2014

Can't reach them on chat as they are in Poland. No service. Cancelling this app. Now they are sending me spam. Stay away from this app!

Toronto | HAZELTONS
Canada
3 days using the app
July 25, 2016

Just installed it, and it seems like it will create more interaction with customers. Can't give 5 stars until I have really had a chance to try it out.

Amore Clothing
United States
2 days using the app
October 28, 2016

This is a great app so far. I run a small operation, so I only need the free version and it is exactly what I needed for my shop. I feel like I've paid more and got less with other apps! I love this. Well done.

Maine Leather Co
United States
About 2 hours using the app
January 16, 2017

Easy to Install - Easy to Handle

Marben S World
Switzerland
About 2 hours using the app
Edited July 7, 2019

Tidio Live Chat is a great addition to our online store. It has allowed to be more engaged with our customers and help them find the products want.

TruPatriot
United States
About 2 hours using the app
TIDIO LLC replied July 10, 2019

Thank you so much, we're really happy to hear that.

July 25, 2014

The app installs well and quickly, but there are some bugs that seem to be with the mobile version and some other minor glitches I discovered. The developer contacted me and he is working on a couple of fixes and the update will be released shortly. I'm uninstalling for now and will wait for the next version.

RentonPhoto.com
United States
2 days using the app
June 30, 2021

Excellent App for Chat System. I was looking for something like this from long time but now it has fulfilled the needs. thanks

Eazynappy
United States
About 2 hours using the app
TIDIO LLC replied July 1, 2021

Thanks a lot for the great review!
We are always trying to provide the best and most useful product possible.
Enjoy, and happy chatting!

September 24, 2019

Incredible software that generates leads like mad. Also great customer support. I'm a lifer with Tidio

Armour Supply Co.
Canada
About 2 hours using the app
TIDIO LLC replied October 21, 2019

Wow, that's amazing, thank you! :)

July 19, 2019

I installed this because I wanted a live chat app on my site. It took about 5 minutes total to set up from start to finish, including tweaking to my preferences. Don't look anywhere else, I did the research already this is the winner! Jan in customer service helped get everything perfect. Really fast response and help customizing thanks again!

Smokits.com
United States
About 1 hour using the app
TIDIO LLC replied July 26, 2019

Thank you so much, we're really happy to see your review! :) [And cheers from Jan - he was very excited to see this]