Reviews (1,922)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.

November 22, 2014

Can't reach them on chat as they are in Poland. No service. Cancelling this app. Now they are sending me spam. Stay away from this app!

Toronto | HAZELTONS
Canada
3 days using the app
July 25, 2016

Just installed it, and it seems like it will create more interaction with customers. Can't give 5 stars until I have really had a chance to try it out.

Amore Clothing
United States
2 days using the app
October 28, 2016

This is a great app so far. I run a small operation, so I only need the free version and it is exactly what I needed for my shop. I feel like I've paid more and got less with other apps! I love this. Well done.

Maine Leather Co
United States
About 2 hours using the app
Edited July 7, 2019

Tidio Live Chat is a great addition to our online store. It has allowed to be more engaged with our customers and help them find the products want.

TruPatriot
United States
About 2 hours using the app
TIDIO LLC replied July 10, 2019

Thank you so much, we're really happy to hear that.

January 16, 2017

Easy to Install - Easy to Handle

Marben S World
Switzerland
About 2 hours using the app
July 25, 2014

The app installs well and quickly, but there are some bugs that seem to be with the mobile version and some other minor glitches I discovered. The developer contacted me and he is working on a couple of fixes and the update will be released shortly. I'm uninstalling for now and will wait for the next version.

RentonPhoto.com
United States
2 days using the app
June 30, 2021

Excellent App for Chat System. I was looking for something like this from long time but now it has fulfilled the needs. thanks

Eazynappy
United States
About 2 hours using the app
TIDIO LLC replied July 1, 2021

Thanks a lot for the great review!
We are always trying to provide the best and most useful product possible.
Enjoy, and happy chatting!

September 24, 2019

Incredible software that generates leads like mad. Also great customer support. I'm a lifer with Tidio

Armour Supply Co.
Canada
About 2 hours using the app
TIDIO LLC replied October 21, 2019

Wow, that's amazing, thank you! :)

July 19, 2019

I installed this because I wanted a live chat app on my site. It took about 5 minutes total to set up from start to finish, including tweaking to my preferences. Don't look anywhere else, I did the research already this is the winner! Jan in customer service helped get everything perfect. Really fast response and help customizing thanks again!

Smokits.com
United States
About 1 hour using the app
TIDIO LLC replied July 26, 2019

Thank you so much, we're really happy to see your review! :) [And cheers from Jan - he was very excited to see this]

Edited August 25, 2021

great! I ask them something and they were very nice and quick. Great job! It is a good way to chat with custommers.

Antrenează-ți Sinapsele
Romania
About 1 hour using the app
TIDIO LLC replied August 25, 2021

Thank you for your kind words! We really appreciate your review