Reviews (1,909)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer communication and boosting sales conversions through its live chat and AI chatbots. It's praised for its user-friendly interface, easy setup, and robust free plan, making it ideal for startups and small businesses. Merchants appreciate the customization options and seamless multi-channel integration, including email marketing. The app is noted for effective real-time communication and exceptional customer support, with many highlighting the quick and helpful responses from the support team.
Refine
-
By rating
Installed app recently and it works great. Very good mobile device integration with desktop application. Online support was responsive to questions. Highly recommended.
Awesome! Works perfectly. Very simple and intuitive plataform. Love it even on free version. (Brazilian User)
UPDATE: The Tidio team was able to reach out to me after this review. There was a misstep in the communications. However, Oscar was made aware of the situation and responded with a top notch, professional solution. I'm leaving the first draft of this review (originally a 2 star) to let people know that Tidio will go out of their way to make things right for the customer. Thanks again, Oscar! First draft: We have had Tidio for close to two years, and it's done what it's supposed to do with no issues. However, now that there is an issue I reached out and they responded with a generic answer. I replied back (twice) with a more detailed response for the specific issue and after 7 days I still haven't heard back. The app did okay while it was functional and I didn't need any assistance. :\
I'm really sorry to see your review. I'm responsible for support in our team and I'll review what happened. We strive to offer exceptional support to everyone and I'll make sure you get it too! Olek
It is very helpful for the contact with users which can directly communicate with you or with your chatbot
Thank you for the review! It's great that Tidio has made communication between you and your customers easier!
I love this app. plus the support team is ALWAYS so responsive. kudos. I recommend them for sure. thank you
Thank you so much, we're always happy to help! :)
Amazing App and very good support! I always get to chat with an expert when I have a question and they always answer me very fast. Gladly recommend!
Thank you so much for your amazing feedback and for the recommendation! We're also very happy to read that our Customer Support Team has helped you. :) Should you need any assistance, you know where to find us!
This is a great app. Very easy to activate & use. The service is outstanding, fast, and friendly. In a sea of options, this is one of the very best.
Hello there! Thank you so much for your lovely review :) It's great to know that you like Tidio so far. We'll make sure to keep up the good work! Chris
I used this app to improve my customer service process, a very user-friendly app even for beginners!
Thank you so much for your lovely review :)
we just started using it but are loving the features. It's the second app we have tried and the best so far.
Hi there! Thank you very much for your kind review :) We really appreciate your feedback, it keeps us motivated to constantly improve Tidio. Feel free to reach out in case you need any guidance :)
Matthew was wonderful! I was having a problem (that I created) and he fixed it right away. I would definitely recommend!