Reviews (1,926)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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Quite straight forward and great customer service! Wish Shopify could have a live chat option to help us out too!
Hi there! Thank you very much for your kind review :) It's great to hear that you like our app. Let us know if you have any questions :)
I love the app! I paid for 10k visitors per month and my conversion rate go from 1.4 to 4.8 !! This is amazing and making me a lot of money automatically! The app has great functionalities which can drive you more money on the end of the day! Thanks again!
Thank you for your honest review! We are really glad that you can scale your business with our help!
Just setting it up now and it's a blast! They provide live support during the process, so you can just imagine how awesome it will be when we can offer the same amount of support to our customers as Tidio offers to us
Thank you for your review! We are certain that your customers will be as delighted to have such amazing support as we are with having you onboard!
Great option for chatbot on my website! Beautiful UI and easy to use. Paid plan allows us to give customers automatic replies when we're away. Phone app is a great tool as well!
Thank you so much for a 5-star review! :) Best of luck from our team!
Using Tidio for more than a year. Very stable, so far the server only down once to my notice but overall is one of the best live chat app for Shopify. One feature that I cannot stress how important it is to some of us which is a thread status option, Away. Online and offline is a definite but away is still super important as well. Hope this will getting added soon or else we will probably looking at some other option and probably cheaper once we hit the 24 months of usage.
Thank you so much for the kind words and a great review :)
An awesome app and excellent customer service. They resolved my issues immediately and compensated me too. Keep up the great work.
Thank you kindly for the great review! Should you come across any further issues, just let us know! :)
I've only been using Tidio for a few days, but it seems to be working well. Many of our new potential clients have been utilizing the chat bot to ask questions which we love. Since we sell international, the feature to translate into many different languages is very beneficial for us!
On behalf of the whole Tidio team, we thank you for the review :)
We are proud to be a part of your business!
Super intuitive app that has all the functionality I need (and more) for a live chat. The customer service is amazing! I highly recommend using Tidio.
Really good app! i recomend if your starting and eccomerce bussiness! really good the free app to see how it works
Great app and very efficient customer service! The guy was very patient and helped me to install the application on my store.
Thanks a lot for the review! It is always a pleasure to help with the product :)