Reviews (1,909)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales conversions through its live chat and AI chatbots. It's praised for its user-friendly interface, easy setup, and robust free plan, making it ideal for startups and small businesses. Merchants appreciate the customization options and seamless multi-channel integration, including email marketing. The app is noted for effective real-time communication and exceptional customer support, with many highlighting the quick and helpful responses from the support team.

June 30, 2023

Good app & support. I recommend for improving conversions on my site putnams.co.uk

Putnams
United Kingdom
About 2 years using the app
July 14, 2020

Great application, support is responsive and helps at all times. Keep up the good work :) :) :) :) :)

Beeprop.de
Bulgaria
About 2 years using the app
TIDIO LLC replied July 14, 2020

Thank you so much for the review and your kind words! :)

May 31, 2017

Review from the masteruniversaltechnologystore.com

We just got this app and it is like the #1 chat app on shopify if you want a convenient and easy to use app to chat with your customers then this app is the best option. What really impressed me was that they have a IOS app and a ANDroid app which is sooooooo convenient easily a must have app for any shopify store.

DOWNLOAD THIS APP IT'S SO WORTH IT :)

Master U Tdigital
United States
About 2 years using the app
May 25, 2017

Great app works lovely and customer service is bomb!

Nourka
Canada
About 2 years using the app
September 6, 2021

Tidio works just great, it was recommended by a friend and it has honestly been the the best for my startup. Great tools and configuration options for bots, messages, client lists, etc. Also the interface is super fast for potential customers unlike others around. 100% recommended!

BearBeard-cl
Chile
About 2 years using the app
TIDIO LLC replied September 6, 2021

Thank you for the kind words and recommendation :)

November 5, 2021

Really great App! 1. Looks really good and you can custom design it.
2. Free plan also great 3. The support answers very fast and helpful

IL-Keys
Israel
About 2 years using the app
TIDIO LLC replied November 5, 2021

Thank you so much for the 3 thumbs up and the 5-star review! We really appreciate your kind words and positive feedback :)

September 30, 2021

It's been good in generating upsell and abandoned carts! Awesome quick response from customer service reps. Highly recommend.

MADE BY TM
Australia
About 2 years using the app
TIDIO LLC replied October 3, 2021

Thanks a lot for the review! We really appreciate the kind words :)

June 1, 2015

VERY easy to use. They are updating and asking for feedback. How awesome is that? They also have an iPhone app, so literally while im out in the field Im converting customers to purchase on my site. Now that is cool.

Really Good Pets Shop
United States
About 2 years using the app
Edited July 29, 2021

Brilliant App, helps improve customer communication and even improve sales. Some really cool features i.e. chatbots which cut out so much back & forth when dealing with emails. Fantastic team who help with any query you have. I couldn't imagine life without live chat on our site anymore.

Tranquility Cosmetics
United Kingdom
About 2 years using the app
TIDIO LLC replied August 2, 2021

Thank you for the review and lovely words for our team! :)

February 4, 2016

Kicks ass. Easy, beautiful, great way to watch traffic in real time, close deals, make customers happy and impress the crap out of prospects.

Frogmouth
United States
About 2 years using the app