Reviews (1,926)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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I love this application, one of the best I have ever had, I had just had a problem and the help from the customer service has been incredible, Martin has helped me at all times and everything was super easy! Very happy
Thank you so much for the love and support! I will extend your kind words to Martin :)
Only just started using it this week. Mike on the support team was very helpful answering my questions
It was a pleasure helping you with your queries! Should you need further support you know how to reach us! Enjoy using Tidio!
Tidio is by far the best LiveChat, Ticketing system we have ever used. We tried Gorgias and it lacked the fundamentals. Tidios support is amazing, their platform is so reliable, we are more than happy!
Thank you so much for sharing this positive review. We are delighted to hear that you had a positive experience with us at Tidio! Our team is committed to providing high-quality customer service :)
great app, the best there is out there. great support and fast response time. can totally recommends! Thanks guys
We are always trying to provide the best service possible! Thank you so much for the perfect score
Excellent app! Tidio's live chat features enable even the novice e-commerce store owner to gain leads, thus rapidly leading to sales increases. This is simply the best! Thank you, Tidio Team!
Thank you so much for the kind and encouraging words for our team! :)
Great sevice! Helphul application for the Shopify! Mike from the support service- the best! Eaily to communicate with tour customers!
Hi there! Thank you so much for the kind review :) Glad to hear that you like the app, and super happy that Mike was so helpful :) Let us know in case you have any other questions. Chris
I'm still early using Tidio but so far it has been great. They also reset my chatbot quota because I ended up triggering a ton with my own testing.
We appreciate your feedback and are delighted to know you enjoyed Tidio so far!
Estoy emocionado por tener un chat en mi página de Shopify, ya que a través de ella, me conectaré con mis clientes y podré tener una comunicación más rápida y fluida. Gracias.
Thank you so much for using Tidio and the great review! :)
Great app and friendly customer service. Cannot wait to implement this within my website. It's got great chatbot features that will prove to be useful.
Glad we can be of assistance to you. We're for you, in case you may have any questions :)
Great live chat option to have that is relatively easy to navigate and offers customer analytics to your website too.
Hi there! Thank you so much for your kind review :) It's great to hear that you find Tidio relatively easy to work with. Please let us know in case you need any guidance.