Reviews (1,926)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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Just started setting it up and so far so good, it was easy to set up with the help of customer service.
Hi there! Thank you so much for the lovely review :) It's great to know that our team was able to quickly help you with setting up Tidio. Let us know in case you need any more guidance :) Chris
I really like the prompt and helpful customer support. Great app. Still need to get a bit more used to it, but so far I'm very happy with it. Thanks for your great service.
We are always happy to help! Thank you for the kind words :)
100% Recommend it. Can answer questions for my customers on the go via smartphone.
This is a pretty awesome app! So glad to have installed it. The support's been great...Martin is always available to help! Support is key for me and I strongly recommend this to anyone who is running an ecommerce store!
Very helpful customer service team, quick and easy support! Easy app to navigate.
OHMGSH! There are alot of apps that I download and then delete because they are not compatible with what I am looking for, but this app is everything I need! I take soooo many custom orders that my customers are always needing to message me and now it's even easier! Thanks for offering this and I hope you all make more like it! BTW never a problem or crash with the app!
Good customer support but I wish I could do a screenshare with support. It is helping with conversions and sales
Thank you for your review! We really appreciate your feedback and we will try to do improve in the future
Easy to install and very easy to use. Would definitely recommend for any store that requires live chat to connect with their customers.
很棒，很不错，服务态度也非常好。 使用感很不错，售后服务也很好。推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐
Thank you very much for the kind review and recomendation! We're doing our best to provide the best product, with the best support team possible to help with any inquiries regarding Tidio :)
Great app and great customer service!