Reviews (1,926)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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This app is great, does exactly what I need it to do without over complicating things and the integration with the phone app to take chats on the go is excellent! Shout out to Arek for also helping me out with some account troubleshooting, your customer service was impeccable!
the support Very Very helpful, also the app help me so much, very easy to use the chat bot professional, five stars from me
Thank you for an awesome review! We're delighted to see that you've found Tidio easy to use - that's what we strive for.
Very good app. You can easily see what users are browsing on your website so you can send them personalized message each time. Recommended they are very helpful, you can get support within matter of seconds. Thanks
Thank you so much for the review! We are really happy you enjoy the features we offer :)
It is a great app but I had canceled the recurring charge from their tido live chat on September 8th 2021. On September 19th they charged me anyway for a service I had canceled. I would like for someone to reach out to me and refund my money please and thank you.
Thank you so much for the review! Please get in touch with me directly at j.leszczynski@tidio.net so we can discuss the possible refund options for you. :)
Sehr hilfreich. Funktioniert 1a. Keine Bugs, keine Fehler & Conversion Rate ist angestiegen. Sehr zu empfehlen!
Thank you so much for your perfect review! We are really glad that Tidio is proving to be useful for you!
I love this app. it's convenient and help to improve your conversion rate, and also, the exceptionally good service from Jakub.
Thank you so much for your kind review! We will make sure to pass it to Jakub :) Cheers!
Great App that helps boost leads and sales. Make sure to set up the chatbots correctly. The support team is very helpful, if you get stuck just use the live chat to get help.
We are proud to be a part of your business! Thank you :)
Excellent app. Is extremely helpful. I love it. Excellent customer service, too! Highly recommended.
Thank you for the 5 stars! :)
Amazing app with wonderful support. I think it is the best online chat system on the market now. keep it up.
Thank you so much for the positive review! Glad to hear our support was able to help you and that you like Tidio so much! We will do our best to keep it up and more!
Great app, I had a couple of issues which were not Tidio's fault or issue and Martin from support went above and beyond and fixed my issue.
Awesome the hear you like the App and it's even more awesome to hear that our colleague Martin was able to help you with the issues you were experiencing. Of course, should you need any further assistance just let us know. Enjoy using Tidio!