Reviews (1,909)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales conversions through its live chat and AI chatbots. It's praised for its user-friendly interface, easy setup, and robust free plan, making it ideal for startups and small businesses. Merchants appreciate the customization options and seamless multi-channel integration, including email marketing. The app is noted for effective real-time communication and exceptional customer support, with many highlighting the quick and helpful responses from the support team.

February 4, 2016

Kicks ass. Easy, beautiful, great way to watch traffic in real time, close deals, make customers happy and impress the crap out of prospects.

Frogmouth
United States
About 2 years using the app
Edited October 25, 2019

Love this app! Easy to use, customizable and pretty.

Loving the friendly and fast customer service, too. Another app widget (Rewards) ended up blocking a part of the chat box. I was supposed to contact Shopify for a solution, but Oscar was super friendly and as an extra service sent me a step-by-step guide on how to fix it myself. And it worked! Feeling very understood and empowered! Thank you, Oscar and co.!

Black Buddha Jewelry
Denmark
About 2 years using the app
August 17, 2021

Snelle service bij vragen en echt een goede tool om een live chat aan je webshop toe te voegen. Deze chat werkt voor mij echt enorm goed. Een echte aanrader dus!!

Sueleen
Netherlands
About 2 years using the app
TIDIO LLC replied August 17, 2021

We are happy to help! Thank you for using Tidio :)

May 31, 2017

The free version delivers an excellent basic package with lots of features and customizability - highly recommend!

Blue Moose Engineering
United States
Almost 2 years using the app
September 15, 2019

Tidio is a great chat app and I recommend it to other users of Shopify. It has plenty of customizations and options and its basic functions are free which is great.

Seginus Lighting
United States
Almost 2 years using the app
TIDIO LLC replied September 16, 2019

Awesome, thanks! <3

July 6, 2017

Thank you for your app. Your app is great for my store success! It helps to generate many sales, because of people hesitant to buy from the new store, but when they see a real person behind it, the sales increase. Thanks again.
www.goicanvas.com

Ahaproducts
United States
Almost 2 years using the app
June 22, 2021

Very intuitive bot builder, and easy to test. Seamless experience and great, quick customer service; ironically!

Made In Perth
Australia
Almost 2 years using the app
TIDIO LLC replied June 22, 2021

This is exactly the experience we want to give to our clients. Thank you for the kind words :)

January 13, 2017

Tidio Live Chat is a really practical app which basically lets you connect to your customers in real time for free.

Witty Novelty
United States
Almost 2 years using the app
October 28, 2021

Great costumer service, helped me with every question I had. They sent me links for everything I needed :)

Skinolife
Israel
Almost 2 years using the app
TIDIO LLC replied October 29, 2021

Glad you enjoyed our support! And thank you so much for the great review

April 27, 2022

Great help and overall very good app to use, i really recommend this :) thanks again!!!!!!!!!!!!!!!!!

Ecossentials
Belgium
Almost 2 years using the app
TIDIO LLC replied April 27, 2022

Thank you for the kind words! We are really glad to see that you like our product!