Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, seamless installation, and over 40 features designed to enhance online store functionality. Many have reported increased average order values and a broader international customer base. Despite its multitude of features, the app is praised for not affecting page load times. The customer service is commended for quick and knowledgeable responses. Merchants appreciate the robust marketing and sales tools, including dynamic product recommendations and smart upsells, which have noticeably increased revenue. The built-in analytics dashboard allows for real-time monitoring of marketing strategies. The app is cost-efficient, providing multiple features in one place, saving merchants from outsourcing individual pieces. The 'Visitor Replays' feature provides valuable insights for site optimization.

February 22, 2024

Has been an extremely helpful app to get my store where I want it to be. I use a ton of features and there are many I haven't even tried yet. Very happy. I haven't even needed any support.

Seasonal Overstock
Canada
Almost 4 years using the app
February 26, 2024

100% positive experience with vitals. This was the main app I used to build upsells and other features on my Shopify store. Has all of the features that you need. Customer support team is great. I got email responses within the hour every single time. Extremely positive experience. Love this app and everything they do.

Zentec
United States
About 1 year using the app
March 22, 2024

Very good and comprehensive app with many great features, one of which is the support team. We've been using it for a long time now and they area always ready to help us in any way we need. Highly recommend!

BIG STORE (Dynamic Tools SRL)
Romania
12 months using the app
March 22, 2024

This app contains everything you need from product reviews, to upsells, to quality of life enhancements for your Shopify store. It's like 50 apps in one. In addition to this value, the support team is top notch. No matter what the issue setting up your store, the Vitals team will always respond within 12 hours of sending them an email. I would recommend this app to anybody starting or currently running a Shopify store.

Teaps
United States
6 months using the app
April 3, 2024

Many functions, at a VERY AFFORDABLE price. Exceptional customer support.

It has really helped me scale my business in details. I hope their prices do not go up for Latin Americans as it is a great opportunity for our countries that are starting to develop in eccommerce, VIVA MEXICO.

Jabonesdemimá
Mexico
10 months using the app
April 15, 2024

Vitals is hands down the best app, have so many functions in one, all useful and ! Some apps out there only have 1 of their functions and charge same amount or even more per month!
Customer services are great, always fast and ready to help. I have installed Vitals on all my stores now as this is really the best app I found so far.

Blissin
Spain
27 days using the app
February 9, 2024

I cannot say enough about this app and the value is adds to your store, all at a great price. The support team is awesome. They have never failed to cater to any of my inquiries or needs. I use Vitals on all my stores as it is Vital for my business. If you are on the fence about this app, just get it and you will not be disappointed. What is even more awesome is that they are always improving it.

Mideast Grocers
United States
Over 1 year using the app
February 12, 2024

I added this app and needed. customer service they stayed on with me guiding me to adding and correcting the features I needed. Super easy for a novice. I also love they have a PreOrder feature to release my coming soon products! :) recommend

Digital Billionaires
United States
Over 1 year using the app
April 11, 2024

the support is useless. anything happens, they just ask me to uninstall another app. even a free app can help me when rewrite the code and they just me to basically uninstall all other apps.... and their function is very limited. seems like you have a lot of app, but none get the job done. this is the 1st time i give a bad review....

ShopNoova
Hong Kong SAR
8 months using the app
Vitals replied April 18, 2024

Hi there!

Thank you for your feedback. Our app has a variety of functions that can be utilized depending on a store's needs. Keep in mind that conflicts with other Shopify apps might happen, as each app has its own way of doing things. We sent you a detailed email to clarify this immensely.

March 29, 2024

Definately a difference maker for a small store - so many good apps to help improve the website and to promote sales.

UKASSNI
United Kingdom
About 1 year using the app