B2B Wholesale Club , 737 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its advanced pricing management, easy-to-use interface, and smooth Shopify POS integration. Its ability to apply tag-specific discounts is particularly beneficial. The app is known for not causing website slowdowns and offers a 30-day free trial. Customer service, especially representatives Kay, Paige, Alex, and Jack, is commended for their prompt and efficient responses. However, some merchants find the lack of multi-currency support limiting for international businesses.
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They reply super quickly, are really patient, and are always ready to help fix problems. When there are challenging issues, they explain all the possible options you can do. They're awesome!
Thank you so much! - Emily, Head of Support
Customer service with Kay was super fast and extremely helpful! I definitely recommend this app for what it does and for the customer service, so amazing!
I will definitely be passing this feedback along to Kay, thanks so much for sharing your experience!! - Emily, Head of Support
Always willing to help me sort any concerns out. Had issue installing onto new theme to ensure I had access to future shopify theme updates and they worked through it with me and we found a solution. Very happy to continue using this app, it's the most cost effective, whilst having all the flexible functions I require.
I'm so happy to hear your experience has been so positive! Thanks for leaving this review :) - Emily, Head of Support
Really fast and knowledgeable customer support. Thanks Alex!
Thank you so much! - Emily, Head of Support
We’ve been using this app for 5 years. It’s been an absolute essential app for our business and I can’t imagine not having this. The support is responsive and helpful. Excellent people to work with.
Thank you so much for sharing!! - Emily, Head of Support
何も知識がない中で、Orbitの方々が非常に迅速かつ、的確なサポートを下さり、安心して利用できております。皆さんがレビューしている通り、カスタマーサポートが素晴らしいと感じております。
ありがとう - Emily, Head of Support
This app solves or needs for discount wholesale pricing and net terms using tags. The app is very easy to use and set up. If any problems are encountered support is extremely helpful and patient. My problems are addressed the same day with clear instruction. We use this app on two different sites and we couldn't be more pleased.
I'm so happy to hear this, I'm glad it's been such a positive experience for you so far! - Emily, Head of Support
Awesome App and awesome support. Very fast....we had to do an emergency theme update because our old theme just flat out stopped working! Had to get everything up and running again, and these folks got us back on track fast. Would definitely recommend this app for your wholesale store requirements.
Thanks so much for sharing your experience! - Emily, Head of Support
Thought we had some problems with the Wholesale Club app, their support is fast and efficient (thanks Alex and Emily) and helped us find out the actual cause (which was a Shopify update to the Markets settings). Do be aware that Shopify's in-built multi-currency stuff is not supported, so all your markets need to have the same default currency if you're selling to multiple countries. We use a separate 3rd party app called BEST Currency to display converted currencies to international customers, that does seem to mostly cooperate with Wholesale Club.
It was my pleasure!! Thanks for leaving this review! :) - Emily
I needed some quick assistance troubleshooting some installation issues with B2B Wholesale Club. The live chat had an agent right away (Alex) and they were extremely helpful and friendly. They helped me through each step until we got the issue resolved. Great customer support!
So happy to hear you've been enjoying our live chat feature!! - Emily, Head of Support