The Spirit Merchant
Works well and great customer service where there were issues. Allows us to serve wholesale customers without opening a second store.
TDW Trade Store
Quite disappointing, and a huge waste of time.
So we installed this app, to integrate with our trade store, but the most basic feature are not in this app.
We paid $100 for the additional feature of adding discount for bulk orders, however, this does not work per collection... It only works for the whole store, so you can't separate your catalog at all. (This is actually quite funny, since by default, you can offer automatic discounts to customers based on specific collections or products in shopify...)
We then paid another 100$ for the feature of adding discounts to tagged products. However, this ran into severe issues, and it bugged out the app, since our customers have different tags based on which brand they have a trade discount for.
The support overall is also extremely slow, we purchased some themes from them, because they look great, but they are quite a few issues each time, and theme support is even slower!
It can easily take up to 5 days for you to get a reply about an issue, which just results in a crazy amount of lost time for apps or themes that don't work.
J&R Bicycles, Inc.
The app worked well for awhile, then recently they pushed out some updates that have broken the basic functionality. Discounts are showing and tallying incorrectly for any item or customer group that has multiple tiers. If the tool can't support multiple pricing tools, there is not benefit over a simple automated discount using the base Shopify tools.
It's a shame. It was good while it lasted. Now we're weeks into the system not functioning correctly with no real idea of if or when it will ever work correctly again. If your needs are extremely basic and/or you don't really care how much discount you give on your items, you can use it...but if accuracy matter, please wait until they make an announcement proving that the tool works again.
AFH Trade portal
Although not using all the features of Wholesale club, we needed to bypass the standard checkout & also offer different levels of discount to certain customers.
This app does it perfectly!
James was very quick to help out with small styling changes we needed too.
Aeon Giftware NZ
This app was easy to use and integrate to provide wholesale support. The support team was very helpful with setting and customizing the add-on features. Totally would recommend.
This app works well, and the support staff was very responsive and helpful to work out kinks that were specific to our theme and checkout.
Important to note that the theme works with Cart Type: Page, only.
Paige and her team have been amazing helping us every step of the way getting the app set up to work for us and our theme. We've reached out to them several times and they got the work done fast. Having this app on our site has drastically improved our wholesale conversions. Thank you!
Pili Pala Pieces
The customer support has been amazing. The team have replied to my requests for help within 24 hours and even fixed up small bits of coding that I couldn't do myself. The plug-in does take a little bit of time to get your head around but it does everything that I need it to and it's the perfect option for offering wholesale to my customers without the need to set up a completely different platform.
UNEW Beauty Couture AG - BIO SCULPTURE
No free of cost support, if you have a store with a huge amount of product, the app don't work and have a bad Performance.
Advanced Support costs you 90USD, additional functionality also only available on additional cost. Bad service but a lot to pay before you can be testt it is working or not.
Hello! Support is free. We have a separate program titled Premium Onboarding that is completely optional and gives merchants access to priority access in the queue and other features - but it's optional. Our regular support is free. We have responded to your emails and are awaiting responses - please respond ASAP. Thank you!
amazing app and even better customer service!! The app works flawlessly and any small custom revisions are made for you free of charge by their amazing service team.