Reviews (392)

Overall rating
4.3
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive email marketing and CRM capabilities, noting its seamless Shopify integration that enhances customer tracking and campaign management. Key features like automated emails, customer segmentation, and abandoned cart automations are praised for boosting customer engagement and sales. The app's continuous updates, along with quick and reliable customer support, further contribute to its effectiveness in business growth.

March 29, 2020

This app is working amazingly good! the portal they have is amazing all the details are written very well.

WizGear.com
United States
Almost 3 years using the app
February 19, 2021

We've been very happy with ActiveCampaign and all of the features it currently offers for our email automations. AC continues to add new and helpful features. We have always had great customer service with AC.

Kidpreneurs
United States
Almost 3 years using the app
March 8, 2020

I love this CRM software! It's really challenging to learn but I found the in person training helped a LOT. I wish I was able to attend the in person training in the beginning. I'm totally new to the CRm concept but love it once I got it going. There are a few character flaws but no major development flaws of the program and it does everything it promises. I like the many integrations and ...

PI
United States
Almost 3 years using the app
September 2, 2021

We are happy that Activecampaign can sync product data with customers within Activecampaign, but it is still limited. We would love to see e-commerce features on par with software like Klayvio. Cheers.

Rocket Powered Sound
United States
Almost 3 years using the app
April 22, 2020

So simple to install. My favorite features include being able to track how my campaigns are working (how much I make per campaign), automations that are triggered as soon as actions are completed on my shopify store, and re-targeting customers based on their interests in my store.

NuVision Health Center
United States
Almost 3 years using the app
June 13, 2021

This app is very underdeveloped. Highly limited for example, there in no product personalization, very little ability to control or edit logic, no ability to control time of day of automation sends. You will end up spending a lot of month on other apps and developers to get anything more sophisticated than sending a welcome email. Support does not exist, you will be passed around the company from ...

Coffee Capsules 2U NZ
New Zealand
Almost 3 years using the app
ActiveCampaign replied June 23, 2021

Thank you for taking the time to share your feedback and we’re sorry to hear about your experience. We’d love to connect and help you get the support you need. Please reach ...

September 22, 2020

Here's the thing, it's not really an app, it's a direct connection from your e-commerce platform to your mailing list & automations. We were using Zapier for awhile to trigger individual actions and add customers to lists based on keywords/tags etc, but this just does it all for you, automatically, and it's beautiful.

The best thing that we use this for is for an automated abandoned cart ...

LAMBERTONES, LLC
United States
Almost 3 years using the app
ActiveCampaign replied September 28, 2020

Thank you for taking the time to share this review! It's great to hear how our users are growing their business!

-Your friends at ActiveCampaign

December 20, 2020

I used this app as an email integration for clickfunnels, so I'm not sure exactly how the app operates in shopify, but the user interface for the actual Emaik Dashboard is very good and easy to use. I would say the one downside is that AC is a bit pricier

Le Miracle Mask
United States
Almost 3 years using the app
May 27, 2021

I have this app linked to my Shopify store and have just built my welcome series and plan to do much more work with it as I prepare for my official launch. I am also able to manage and cross promote with my other lists all in one account so I am very happy so far.

Fifty Skies
United States
Almost 3 years using the app
December 17, 2020

Easy to set up and connect our shopify store to Active Campaign. While product confirmations still come out of shopify, our follow up automation series is neatly flowing. Plus the form set up is simple and great!

Zero Waste
United States
Almost 3 years using the app