Reviews (390)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its seamless Shopify integration, making it easy to set up and manage email marketing campaigns. They appreciate its effective automations, such as abandoned cart sequences and customer segmentation, which enhance customer engagement and sales. The platform is recognized for its user-friendly interface and responsive customer support. It offers cost-effective pricing with comprehensive features like CRM integration, advanced automations, and detailed reporting. Continuous updates and improvements keep the tool versatile and effective for email marketing and customer relationship management.

July 6, 2022

CRM app similar to Hubspot, or Zendesk, but with a focus on automated marketing campaigns. We tried this out, but found it did not meet our needs, which was more towards sales funnel. Pricing was reasonable, with consulting time built into the mid/higher tier plans. Good customer support.

RePure
United States
Over 1 year using the app
April 22, 2020

Active Campaign has helped to streamline our gym business. Before this software we were manually recording leads and notes and now we have the ability to track and tag to target our database. the customer service is also spot on and really responsive with regular updates and improvements.

Joe's Basecamp
Australia
Over 1 year using the app
December 23, 2021

So I have a band and I hired a marketing coach to teach me about making money as a musician. One of his sources of revenue is merchandise. He told me to set up a facebook ad and to give people music for their email address. Then send emails to the growing email list, using Active Campaign. Then, to link this to shopify and sell tshirts and other merchandise. Well, so far I haven't sold anything but I think I know what to do. At least I have a thousand emails and about 10% open my weekly emails. My coach tells me I have to make offers, bundles etc and then I'll start to sell. It's a journey and I'm eager to take the next steps. I found it pretty easy to set up the shop...but look at some of the beautiful online stores, then you know there's work to be done. Best of luck!

Spirit Duo Band
United States
Over 1 year using the app
October 11, 2021

We've been using Active Campaign for 2 years now and have had a great experience. It's definitely not the most popular or common ESP, so sometimes other apps we use don't have pre-built integrations, but for the price it's great! Friendly, knowledgable, and responsive product support via chat is a huge plus.

The Curiosity Box
United States
Over 1 year using the app
March 14, 2020

The concept and function of AC is great, and the automations are dynamic and versatile. But I can't help but wonder why designing an email in AC is so terribly clunky and difficult to use?

If visuals are a core part of your brand, you might be better off with a diff program. And if you don't have the time to dive deep into understanding automation flows, you also might be better off with a diff program. It's very complex, not intuitive, and easy to make mistakes with.

Eventually I had to hire a consultant to help build automations in AC, and my emails still don't look as good as they did in Mailchimp, but (again) the automations are more versatile and powerful.

Unfortunately, it's a bunch trade-offs.

Big Island Coffee Roasters
United States
Over 1 year using the app
ActiveCampaign replied April 6, 2020

Thank you for taking the time to review your experience! The team appreciates your feedback and is continuing to work on improving the experience for our users.

Feel free to connect with our Success Team for a free one-on-one training to help with strategy and to answer any questions you may have about building automations: https://www.activecampaign.com/support/1on1/

Edited December 10, 2020

I actually use this app in a different way than it is intended. I am a researcher and practitioner for migraine therapy. I use it as my CMS system integrated to Survey monkey as each patient gets 4 surveys the answers are kept on AC. The automation sends them out from survey monkey. It is a great cost-effective tool for my business.

Migraine Piercing
United Kingdom
Over 1 year using the app
March 6, 2020

I've used ActiveCampaign for years and have always been very happy with it. Having multiple shopify stores, I need a good integration with them. The new AC app is doing great for us with all of the stores we have implemented it into.

Gtechniq North America
United States
Over 1 year using the app
February 22, 2021

As I launched a new online biz when my business shutdown due to pandemic, I needed to build my email presence instantly. I knew the only way to create a "family" of customers was to create a ongoing dialog of content via email. I was using another platform prior for my blog, but it did not have the wonderful templates, automations and sequencing I needed. We are so grateful. In six months we became a 6-figure online subscription box company. I will be forever grateful I found Active Campaign!!!

Kids Baking Club
United States
Over 1 year using the app
Edited January 8, 2021

I like this app because it connects to my AC email & CRM system and then the magic begins. You can create automations based on most ecommerce behaviors. I see that integrations with other apps are added all the time which makes the whole app decision easier. Emails with product integrations works great as well. I´ll continue to use this app for sure.

DILMUN
Mexico
Over 1 year using the app
March 12, 2020

We love using Active Campaign for all of our auto-responder forms on our website as well as keeping in touch with our newsletters! It's easy to tailor it to suit our needs.

YAY! LiFE!
United States
Over 1 year using the app