Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust features, seamless integration, and affordability. It's particularly praised for its customer segmentation, behavior tracking, and email campaign automation. The customization options, reporting capabilities, and user-friendly interface are also appreciated. Merchants value its ability to integrate with other platforms, enhancing their marketing strategies. The customer service is noted for its prompt and helpful responses. Some merchants have reported increased sales and customer engagement after using the app. It's seen as a time-saving tool that effectively manages email marketing campaigns.

Edited January 8, 2021

I like this app because it connects to my AC email & CRM system and then the magic begins. You can create automations based on most ecommerce behaviors. I see that integrations with other apps are added all the time which makes the whole app decision easier. Emails with product integrations works great as well. I´ll continue to use this app for sure.

Over 1 year using the app
September 30, 2021

I've been with ActiveCampaign for a while, so I am happy with it and it has a lot of features that would be amazing to use, and it's helped me to grow my company through automated emails. The only thing I would note is that, I'm not a huge techy, so it can be difficult as I need the assistance of a developer to do some things. It could definitely be made more user friendly for people who are not so techy in terms of integrations, event setup, also having the ability to make emails much prettier and having more options. Basically, it seems to be one of the best out there in terms of capabilities, but just know that the setup and backend are not as simple to use as something like Shopify for example.

4 months using the app
Edited January 27, 2021

This is a big step up in utility, complexity, granularity and (most importantly) ROI from our last email marketing tool. As sophisticated and robust as automations are the interface is reasonably intuitive, and support has been excellent with trouble-shooting. We've not gotten close to the limits of what AC can do, which strangely makes us wonder if what we have managed to map out is indeed the best, most efficient way to get to across any goal line. So, there may be a few redundancies in our automations, but they still work just fine so we've stopped being afraid to wade in and add actions and conditions.

Brooklyn Copper Cookware
United States
Over 1 year using the app
March 30, 2020

We use this app to re-market to our customers, and build our database. The app is easy to use and integrates well with our Shopify store. The only limitation we find with Active Campaign is that we cannot track customers who do not have an email address (we have a few customers that do not actually have emails). On the whole, however, the app is so easy to use and it really increases our productivity.

Pacey MedTech
About 4 years using the app
Edited March 6, 2020

We've been using activecampaign's deep integration with Shopify since the start. It provides great workflow benefits, especially for contact automations, cross sell to customers, and cart abandonment processes,and support has been excellent.

cobb london
United Kingdom
Over 4 years using the app
Edited December 10, 2020

I actually use this app in a different way than it is intended. I am a researcher and practitioner for migraine therapy. I use it as my CMS system integrated to Survey monkey as each patient gets 4 surveys the answers are kept on AC. The automation sends them out from survey monkey. It is a great cost-effective tool for my business.

Migraine Piercing
United Kingdom
Over 1 year using the app
Edited March 10, 2020

Highly Recommend:
I have really liked Active Campaign and what it is allowing me to do with my Shopify store. I can automate emails to go out, which saves me a lot of time & energy. The staff is super supportive & responsive which means a lot.

I was given an incentive to do this review, but my review is honest. I’ve only had one minor glitch and it was dealt with swiftly. I highly recommend this to anyone. Worth every penny!

Schnee Way
United States
About 4 years using the app
March 8, 2020

This app connects my Active Campaign account seamlessly to my Shopify account and that ensures I don't miss any abandon carts, site visits and other triggers that then allow me to follow up with customers in the backend. It's a great app that does all the hard work without you even knowing it's there! Great app, great support and great company overall.

Learning Roots
United Kingdom
Over 4 years using the app
November 15, 2020

We started using Active Campaign when we launched Kollo and it has been an instrumental part of the business. I had never truly realised the power of email marketing until we started. The tutorials and support has been exceptional, we would not use anyone else.

United Kingdom
Almost 2 years using the app
June 3, 2021

We are a huge fan of ActiveCampaign and this app did not disappoint! We use it to sync all our data from the store so we can properly segment and do some marketing automation with our customers!

United States
8 months using the app