Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and advanced automation capabilities. They value the ability to track customer behavior, automate emails accordingly, and segment customers for targeted marketing. The CRM and reporting features are praised for providing valuable insights and managing customer relationships effectively. Many reported improved email marketing results after adopting this app, commending its advanced features. The customer service is also noted for its responsiveness and helpfulness.

June 21, 2021

I switched to ActiveCampaign from another CRM that was MUCH, MUCH more expensive and I'm very happy with the results. I've used 2 other CRM services and I will have to say that AC is a complete solution.
What I appreciate the most is the customer service. I've contacted customer service several times and I've always encountered friendly, helpful individuals willing to answer all my questions. If you want a service that allows you to email all (or a segment of) your contacts, and create email sequences based on certain triggers (like customers signing up for your newsletters on your Shopify page or customers who bought certain items that you could recommend other things in your store), you will not regret choosing Active Campaign

Tono Latino
United States
About 2 years using the app
June 23, 2022

Easy to use marketing automation app, with good support whenever required. Some powerful tools available as well.

NewSmile™ USA
United States
Almost 2 years using the app
February 19, 2021

This App is very beneficial to my marketing effort. It is overwhelming at first and the learning curve is steep but I received truly excellent support from Laura Ledesma during the onboarding process that gave me all the tools I needed to use the App effectively. I would like to see more bulk upload features as some of the setup was time consuming. That said, once the setup is complete the App needs little, if any, ongoing maintenance and the reporting features are good. Highly recommend this if you have a need to communicate tailored information to your customers in an automated way.

Bloodline Merchants
United States
Almost 2 years using the app
October 12, 2021

Linking ActiveCampaign and Shopify was easy with the app. It has worked without issue since the installation. Customer service on both sides was able to help make sure it was done correctly. One of the easiest things to do in my store setup. Thanks!

Your Travel Secret & Homeschool Travel Resource
United States
Almost 2 years using the app
January 13, 2021

I've bounced around to a handful of email platforms and ActiveCampaign was finally one that has worked excellent for me. I've loved the shopify integration, it's helped with our automations and adding products directly into emails.

Earhoox
United States
Almost 2 years using the app
December 10, 2021

Only recently started using the Active Campaign integration with our small store, but so far it's great. The dashboard showing the sales as a result of the email campaigns is great. Even the rest of the data on cart abandonment, conversion rates from the emails, just makes it super clear what areas we need to improve. We have just set up the cart abandonment email series and looking forward to getting more automations set up too.

Sunday Red Golf
United Kingdom
Almost 2 years using the app
October 11, 2021

Great App, having Shopify integrated with Active Campaign is priceless. It allows our business to better serve our clients by creating campaigns that are always specific and customer oriented.

Mobisat
United States
Almost 2 years using the app
November 22, 2021

I've been using Active Campaign for just about 1 year now. There are some amazing features and I have to say I am not using all I could to make the best out of it. A lot of great automations!

fercaggiano
United States
Almost 2 years using the app
June 17, 2022

Leicht zu intigrieren und eine sehr gute Kombination zwischen Webshop und CRM System, support und onboarding richtig gut!!! Vielen Dank Udo

Cashewrella-B2B
Germany
Almost 2 years using the app
Edited April 23, 2020

Works great. The Active Campaign app makes it really simple to set up automated email flows to our customers so we can ensure they get the right information after purchase.

Rehaler by BalancAir (DK)
Denmark
Almost 2 years using the app