Reviews (515)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective retargeting tools and seamless Shopify integration, which boost sales and customer re-engagement. They report strong returns on investment from its multi-channel marketing capabilities, including web, email, and social ads. The user-friendly interface and detailed analytics aid in campaign management, while responsive customer support helps resolve issues efficiently.

June 7, 2024

I had may ploblems with Ad Roll :

1. Dynamic Campaign Photos Problem: Dynamic campaigns often select random product images, ruining the brand’s image.

Impact: This can seriously compromise the visual identity and appeal of the brand, especially for a luxury fashion brand that relies heavily on aesthetic consistency.

2. Logo Issues Problem: The color of the logo changes in the dashboard, and ...

Celeste Pisenti
Italy
4 days using the app
AdRoll replied June 10, 2024

Hi Celeste, thank you for sharing your feedback with us. I am sorry to know our support did not meet your expectations. We've thoroughly reviewed every concern and every chat ...

May 12, 2024

I uninstalled the app on the 12th because there isn't any advertising going on and they still charged me and now I can't log in to their website.

Go hard Gaming Discord-Iron Phoenix GHG
United States
About 2 months using the app
AdRoll replied May 13, 2024

Hi there,

I am Rohini from the AdRoll Customer Support team.

Thank you for bringing your concerns to our attention. I'm genuinely sorry to learn that your experience was not ...

Edited March 22, 2024

Very responsive and helpful team.

Pets Like Stuff
United States
About 1 month using the app
AdRoll replied March 12, 2024

Hi there,

I am Rohini from AdRoll's Customer Support Team.

Firstly, I'd like to thank you for sharing your experience with us. I'm genuinely sorry to hear that it wasn't a ...

July 3, 2024

Easy setup and amazing and very knowledgeable customer support agents. clear dashboard

Lung Master
United States
About 1 hour using the app
March 21, 2024

Application pratique pour regrouper l'ensemble de mes campagnes.
Je n'ai pas encore testé les campagnes Addroll, mais je vais avoir un accompagnement spécifique pour le faire. J'espère qu'il y aura de bons résultats.

La Boutique de Lydie
France
16 days using the app
November 10, 2020

AdRoll has helped us promote our business in a variety of ways. We appreciate being assigned an account manager so we know who to go to with questions. Our account manager Carson is extremely helpful in educating, understanding our companies needs and executing campaigns that do just that. They provide data to show how your campaigns are helping your business and provide feedback when changes may ...

Savannah Sevens Western Chic
United States
Over 8 years using the app
July 8, 2020

Adroll has an amazing team to work with, and a platform that we have found an incredible amount of success on!

Shady Rays® | Polarized Sunglasses
United States
Over 7 years using the app
AdRoll replied July 22, 2020

Hello there!

This is Ewa from AdRoll's Marketing Team. Thanks for a great review! Please keep in mind that our team is always ready to assist and answer any questions you may ...

May 26, 2021

App is very easy to integrate with Shopify, ad platform/interface is easy to navigate and customer service is always very helpful. Our Account Manager, Carson, is always proactively reaching out to share new growth tactics to encourage performance improvements and never shoes away from lending a helping hand when our team's capacity is limited.

ISOtunes.com
United States
About 7 years using the app
December 3, 2021

Good support, fast and reliable. The support staff always makes sure my problem is resolved, and follow up if things need to be escalated.

Ephin Lifestyle Holdings Corp.
Canada
Over 6 years using the app
September 23, 2020

Carson is the man. Great bi weekly calls and always keeping my display ads updated and working well.

Ice Shaker
United States
About 6 years using the app