AdRoll Marketing & Advertising , 441 reviews

Overall rating
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
November 24, 2022

Terrible app. I sign up, pixel gets loaded, then I leave the site. Once I come back in the whole process starts again, wanting me to sign-up and pay again!

Renegade Dog Lures
United States
Time spent using app: About 2 hours
AdRoll replied November 28, 2022

Hello there,

This is Ewa from AdRoll's Customer Support Team.

I am so sorry to hear that you have had such a poor experience and you no longer want to work with us.

Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. Earlier this week, we noticed an issue that affected our service and users' integrations. We are so sorry that you were affected.

We have rectified the issue, and you should be able to log in to the account correctly. I see that you're in touch with my colleague, Michał; could you please try accessing the account again and let us know if the issue still persists?

Thank you,

November 22, 2022

I have had Adroll for around 6 months and not got around to fully utilizing it and taking advantage of all its functions. Rohini was super helpful and it really help me understand just how powerful of a tool this can be when used properly. We had great success with adroll when we started using it but we were just scratching the surface. Now thanks to their help and advice I feel we are ready to seriously step it up a notch. Looking forward to seeing where this takes us.

United Kingdom
Time spent using app: About 3 years
November 21, 2022

Worked with Gauri T today and received great information that will be useful with my account, thanks Gauri T!

Fly Trend King, LLC
United States
Time spent using app: 5 days
November 14, 2022

just started to use this app so far the support I got is amazing looking forward to seeing how it will work

Blak Hom
United States
Time spent using app: 8 days
November 14, 2022

I'm currently using this app, 1st of all its very confusing, I feel its a trap to get you to spend, I was about to cancel & prob will soon. I'm waiting to see if the ad actual works. It said I had ad credits but it tried charging my CC several times. I don't seem to be getting help from customer support with direct answers, and I'm becoming frustrated

The Princess collection
United States
Time spent using app: About 2 months
November 10, 2022

Exceptional customer service and always ready to help with your marketing services. No one on earth offers this kind of hands-on marketing service 24/7 with free ad credits to try out the first month! Surely they stand by their product. The support from Neha R was just brilliant!

La Reine Jewelry
United States
Time spent using app: 4 months
November 7, 2022

If someone deletes your app from there website it means they have no plan to use it otherwise they will not delete it. No need to charge them without asking at the end of trial period.

United Kingdom
Time spent using app: 11 days
AdRoll replied November 14, 2022

Hello there,

This is Ewa from AdRoll's Customer Support Team.

Thank you for bringing this to our attention. We’re sorry you had a bad experience - I understand that uninstalling the Shopify App from the store might have caused a confusion. The charge occurred as AdRoll account along with the Marketing and Ads Plus subscription is still active - I have gone ahead and cancelled the plan from my side.

If you're not planning to use the Marketing and Ads Plus plan, please do reply to my email I've just sent - we can get the amount refunded.

Let's look into this issue and hope to resolve it promptly and accurately.

Thank you,


November 2, 2022

Please do not use this app and find better ones. They charged my card after i cancelled my services with them and ive reached out to them multiple times and hadnt recieved a response. only scam companies stop responding ironically after they steal money from you.

United States
Time spent using app: 25 days
AdRoll replied November 14, 2022

Hello Taylor,

This is Ewa from AdRoll's Customer Support Team,

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention - could you please check your inbox? The refund has been initiated last week. My colleague, Aayush has contacted you about it as well.

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Would you mind providing me with more information on the team not responding? I'd like to look into it deeper as from our side it looks like all the concerns have been addressed.

Thank you,


November 1, 2022

Still in the middle of our free 30-day trial, but so far I've had a great experience getting established with AdRoll and the customer support I got from Rohini was exceptional! They were very helpful and patient with me and answered all of my questions. Looking forward to utilizing their services!

Allied Lutherie
United States
Time spent using app: 6 days
October 24, 2022

Very helpful customer service. Timely and effective. Highly recommended to receive high-value conversion.

Amazing Graze Flowers
Time spent using app: 9 months