Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting sales and average order value through its user-friendly cross-selling and upselling features. They value the ability to manually select suggested items for a personalized strategy. The customer service and tech support teams are praised for their quick and efficient problem-solving. The app offers extensive customization, integrates well with various themes, and features a "Reciprocal" option for easy cross-sell setup. It's also recognized for its fast load times and ability to enhance conversion rates.

April 5, 2024

Awesome Job. Thanks for the amazing help! keep up the good work.

Fire-Parts.ca
Canada
Almost 9 years using the app
Cross Sell replied April 8, 2024

Thank you for your review. We really appreciate your feedback.

We will keep giving our best to make sure you have an amazing experience when using Cross Sell & Upsell.

March 6, 2024

Great product and also excellent customer service! I spoke with Henry who took charge and resolved the issues we were having in less than a day. He hopped on with us and showed us step to step how to use the product. 5/5 customer support!

pītusa
United States
Almost 6 years using the app
Cross Sell replied March 8, 2024

Thank you so much for your kind words and fantastic review! I'm thrilled to hear that you had a positive experience with our product and that I could assist you promptly. Providing excellent customer service is a top priority for us, and I'm glad I could help resolve your issues and guide you through using the product step by step.

If you ever have more questions or need assistance in the future, feel free to reach out. We appreciate your support and look forward to continuing to meet your expectations!

Best regards,
Henry

March 27, 2024

I didn't know what to expect and had this app sitting around for months. We finally got to work on it and tested cross-sells. The orders began coming in and increased over the months thanks to cross-sell. It is a very stable app, not hard to use and the customer service team is both responsive and knows what they are doing. I'm only using about 10% of what this app has to offer and intend to learn more of its features and implement the ones that make sense for us. Highly recommended.

North American Urns and Memorials
United States
About 3 years using the app
Cross Sell replied April 5, 2024

Thank you for your great review. We are happy our app has helped your business grow.

We are always happy to offer assistance in the shortest time possible. Always feel free to reach out if you need any help with the app.

Kind regards,

December 11, 2023

Great Cross Sell App with a great support team!

SNYCE
Germany
3 months using the app
Cross Sell replied December 13, 2023

Thanks for your review! We are happy we could help with the customization requests for your store. 😊

November 14, 2023

Great Service & support highly recommend

LIULI Crystal Art 琉璃工房美国
United States
Over 6 years using the app
Cross Sell replied November 21, 2023

Thanks for taking the time to write us a review! 🧡

November 15, 2023

I love Cross Sell & Upsell. I have been using it for over 3 years. It has increased my average order value and upsells. The support staff, including Henry are very helpful and responsive. I Always recommend this Shopify App.

1800ceiling
United States
Over 3 years using the app
Cross Sell replied November 21, 2023

Thanks for the review! Thrilled to hear we've boosted your orders for 3+ years. Shoutout to Henry! 🚀

November 14, 2023

Diese App funktioniert einwandfrei und ist einfach zu bedienen.
Und für die Kunden ein wichtiges Hilfsmittel um die passenden Produkte zu finden.
Auch der Kundendienst ist schnell und zuverlässig...

Drachenfels Design
Germany
Almost 2 years using the app
Cross Sell replied November 21, 2023

Thank you for the positive feedback! We're glad the app is helpful for you. If you have any further questions, feel free to reach out. Best regards!

November 22, 2023

Over the past year, I dedicated myself to developing my Shopify store and personally integrating various apps. The process of selecting the right app and ensuring seamless compatibility among them can be bewildering. It's a challenge to find an app whose team not only comprehends your needs but also communicates effectively. Fortunately, I stumbled upon Cross Sell, and I must say, they truly understand their users!

What sets them apart is their team's expertise, not just in grasping your requirements but also in making the necessary adjustments. They patiently discussed the app's capabilities and limitations, ensuring I was well-informed. Unlike many others, they are responsive and attentive to my needs, maintaining a professional interface while offering extensive customization options. Whenever I require further tailoring, they're readily available.

I can't recommend them enough. They're more than just an app; they're an integral part of your team, dedicated partners who genuinely care about your success.

Yonder
United States
About 1 month using the app
Cross Sell replied November 24, 2023

Thank you so much for your incredibly kind and insightful review! 🌟
We're thrilled to hear about your positive experience with our team.

Your words about us being more than just an app and serving as dedicated partners mean the world to us. We genuinely care about your success, and we're honored to be an integral part of your team.

If there's anything more we can do for you or if you have any further customization needs, please don't hesitate to reach out.

Thanks again for your trust and recommendation. We're grateful to have you as part of our community! 🚀

October 23, 2015

Cross Sell is a great value app, that enables us to quickly add like for like products, or products to prompt add-on purchases. It really does work too. We often see a spike in sales of products added to our ‘You may also like’ section via Cross Sell. Most importantly it’s very easy and simple to use. Great value too - it’s already paid for itself!!

Discoverattic
United Kingdom
About 8 years using the app
October 6, 2013

really, really smart, well thought out, intuitive, and a pleasure to use - with 900 skus in 16 Collections and 4 Categories, the cross referencing had to be imperative and facile for me - and if Cross Sell were any easier, it would be clairvoyant. Mr. Jones and Company have a true winner.
Thanks

TalismanUnlimited.com
United States
Almost 8 years using the app