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This app keeps giving me a "server error". There is no support and no explanation for why it's down!
Hey, there. Thanks for reaching out about this! We seem to have a few other reviews that mention the same error, and we're in the process of figuring out if this is a localized error or an issue with the app. I'll reach out to you shortly to gather some screenshots or a recording of the issue, which will help us with this investigation; hopefully we can get this resolved as soon as possible. Cheers and speak soon! - Brie, Shopify Support
Thus far I have no issues with this app. I think there could be improvements with expiration of files and this is a longer term issue if a store gets really big. People will pass around the files and then the store's concept will fail.
I hope you add updates to this with all the chatter about this :)
Great product though!
Amazing and easy to use,
just make sure you capture the payment automatically in the Shopify store payment settings, otherwise, this app will not send the digital file automatically and you have to fulfill the order manually.
Half the time the app will not open on my store. When it does i get errors trying to upload .pdf files. i get errors "One or more of your files failed to save. Please try saving again"
I have around 100 products with digital downloads. The Issue has got worse the more i add.
I don't know how to contact the developer who is shopify?
Thank you for reaching out and expressing your concerns. It's important for us to rule out any local network errors, so I encourage you to try using a different browser and network to see if the issue persists. For further support, you can connect with our Live Team directly and we would be more than glad to walk you through troubleshooting steps here: https://bit.ly/2AWw5VA. -Olivia, Shopify Support
We've had great interest already in the free downloads we've added to our site.
As per the previous review, I was using this app for the last 6 months and it was working fine, however it's stopped working now and I'm not sure why. I have tried contacting the developer but no answer yet. I have also tried re-uploading the digital files but that didn't help either.
DOES NOT WORK ON MOBILE - have to direct customers to download from a computer constantly. Make this work on mobile and it would be great, make it possible to attach multiple files and it would be fantastic.
Thank you for taking the time to leave a review and share your feedback. I think there may be some workarounds we can explore together so I've gone ahead and sent you an email to discuss this further. Hope to continue the conversation on this there! - Oliver, Shopify Support
Really hoping this app will get some more features. The ability to upload multiple files, uploads different files per variant, these are my top 2 most desired features. The app works fine, it's just so limited.
Hey, there! Thanks so much for taking the time to leave your feedback and for providing these valuable suggestions. I can definitely understand how those abilities would be useful, and I'll be sure to pass that feedback on to the app's developers for you. Cheers. - Brie, Shopify Support
I don't know why this app has such a low review score, because it works perfectly! I have sold over $15,000 of digital products using this app in the last 6 months and have had no problems with it. I would highly recommend it to anyone selling digital products!
did love this now all of a sudden won't let me upload my files