Reviews (484)

Overall rating
2.7
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 26% of ratings are 1 stars
June 1, 2022

Shopify missed the boat here. Many digital creators have multiple files per product and you cannot do that with this product.

hitherandyonstudio
United States
9 months using the app
Shopify replied June 21, 2022

Thank you for writing your review and for providing us with your feedback and suggestion. I can certainly see why having the option to add multiple files to a single product would be helpful to you when selling digital files, and we appreciate you making your recommendation here. I will submit your comments to our development team for them to consider. -Victor, Shopify Support

Edited March 21, 2017

Basic app, good because free and no limits, but has its internal limit.
Only a few liquid variable can be added to the mail template and that's a huge set back.

Lacavealaine8
France
9 months using the app
August 1, 2014

I have been testing this for several days now and I have not experienced any problems. The download emails have never taken more than a minute to show up.

I was wondering if anyone has been able to get access to the attachment URL as specified in the email template ({{ attachment.shop_url }}) but on the customer orders page?

A great feature to add would be to produce unique keys with the download from a list. This seems like a standard feature on other paid apps but could work so much better if it was integrated with Digital Downloads.

IO Industries Inc.
Canada
2 months using the app
November 18, 2013

So far this app seems to be working for us. The only issue that we have experienced is not being able to download via an ipad using Chrome.

TAHA Store
United States
About 1 year using the app
March 4, 2018

Great app! Easy to install and set up! Highly recommend!

Retail Discount
Australia
2 months using the app
July 18, 2019

It started well but then suddenly stopped working. It deleted files and I was unable to upload new ones.

PremiumCV
Germany
9 months using the app
February 6, 2018

Great app! Easy to use to control digital downloads!

Direct Sales Reps Events
United States
2 months using the app
March 27, 2020

The app worked in the beginning but after it is not fulfilling any order, not providing any link in the checkout and not sending any mail with the lin, I have to do all of this manually. basically is like if the app is not installed. I already tried to modify all the options in the app but nothing works. the app needs to be fix.

Molly on the prod
Colombia
3 months using the app
October 5, 2021

Hi. I have been using your app to run my business since Feb. 2021 and it looks like my clients does not always receive their digital goods. It seems like the browser they use does not matter. Is there a quick way to make sure my clients always gets what they pay for using your app ?

GRAUX | Inspiring Guitar Loops
Belgium
8 months using the app
Shopify replied October 11, 2021

Hi, there. Thank you for reaching out and bringing this to our attention. It looks like we'll need to take a closer look at your account in order to resolve this issue. Please visit the Shopify Help Center (https://bit.ly/2Vt7Et5) and we'd be happy to assist you through live chat, email, or callback. Cheers! -Elias, Shopify Support

September 9, 2021

i am unable to download this app to my shopify. i left 3 messages and haven't retrieved a response back at all.

Glam She Couture
United States
3 months using the app
Shopify replied September 14, 2021

Hi, there. Thank you for reaching out and taking the time to leave this review. We are sorry to hear you are experiencing this issue. I would recommend clearing your browser history, cache and cookies before trying to download the app again. You could also try an incognito or private browser or an entirely different web browser as a test.

If you're still running into issues with Digital Downloads after these tests, please get in touch with our Support team by visiting the Shopify Help Center (https://bit.ly/3cJkx8V) and logging into your account. Take care! -Marty, Shopify Support