Overall rating
4.4
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy use, customization, and mobile compatibility. They value its seamless integration with Facebook Messenger and direct communication with customers. The chatbot feature is praised for handling simple customer queries, saving merchants time. The support team is noted for their quick and helpful responses. Some merchants report improved conversion rates and increased sales due to the app's ability to identify and fix store issues. The app is also commended for not including its own branding on the chat box.

August 8, 2018

Excellent apps. I like the way they pop out message. The size of box is very perfect, unlike others apps which block the half page. If can adjust the height position is perfect.

Autumnhomeforever
Malaysia
About 1 month using the app
Edited October 4, 2018

i liiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiikeee thiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiis AAAPPPPP, veryyyyyyyyyy much

epickly
Algeria
About 1 month using the app
July 18, 2019

The best Facebook Chat Box app. It allows me to stay in contact with customers on the go. Helps me convert and make sales.

althouzz
United States
About 1 month using the app
October 13, 2018

very nice solution. it helped me consolidate replies and make my shop 24/7 accessible to customers who like quick answers.

lemonbearph
Philippines
About 1 month using the app
February 18, 2019

Excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thebestformypet
Spain
About 1 month using the app
August 31, 2020

I wish that this app did NOT allow the customer to continue as a guest. EVERY customer continues as a guest. Even if they could continue as a guest but type their name in so we have a starting point, that would be great. Other than that it seems to work pretty good.

Tampa Printing and Signs
United States
Over 1 year using the app
Autoketing replied September 2, 2020

Thanks for your feedback. You cannot remove the guest mode. We published an instruction article to help merchants hide that mode. Please read https://autoketing.freshdesk.com/a/solutions/articles/42000079055
Contact us if you have any questions

Regards

February 13, 2019

I installed this app a few days ago. It was easy to set up and is working flawlessly on my store. have not noticed any decrease in page speed. I highly recommend this app.

Brannah's
United States
About 1 month using the app
March 8, 2019

Great chat app to use. Very easy to install and comunication with your customers has never been better!

Geartrove
United States
About 1 month using the app
Autoketing replied March 8, 2019

Dear Geartrove,

Thanks for your review, your evaluation is our motivation

Autoketing team
Regards!

November 30, 2019

This very nice product ! This very nice product ! This very nice product ! This very nice product !This very nice product !

devidshop
Poland
About 1 month using the app
March 8, 2022

I use it for a long time, it is a nice app. I like it. 11111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111

moanahair
United States
About 1 month using the app
Autoketing replied March 8, 2022

We love your feedback. It was a privilege serving you. It’s all that we ever want from our valued merchants. Hope that our app can help your business a lot.
Should we miss anything or if you have other concern that you'd need some help with, please advise.
Best Regards,